Hi, I’m
FARRUKH LATIF SHEIKH
Customer Services And Client Management
Gulshan, Karachi
Summary
To pursue a highly challenging and creative career, where I can apply my existing knowledge and creativity, acquire new skills, and contribute effectively to the organization. To seek a career with growth opportunities in a dynamic organization, which provides relevant exposure, training and growth opportunities in a practical environment
Overview
20
years of professional experience
20
years of post-secondary education
3
Certifications
4
Languages
Work History
Madina Supermarket & PharmacyKarachi
Managing Director
07.2014 - 02.2023
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Motivated employees through special events, incentive programs, and constructive feedback.
IBEX Global (Pvt.) LtdKarachi
Assistant Manager, Telenor Pakistan.
11.2012 - 06.2014
Job overview
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Warid Telecom (Pvt.) LtdKarachi
Supervisor Call
01.2005 - 11.2012
Job overview
- Provision of accurate and brief information about products n services to my team members
- Suggesting alternatives and possibilities to resolve customer’s complaints on priority basia.
- Energize my team on daily bases as they need to be focused on customer services with fresh thoughts
- Give best selling techniques to the team members for productive results
- Arrange daily refreshers & clinics to share the daily updates with team members
- Conveying customer’s feedback and suggestions to the Management in order to offer services exceeding customer expectations
- Give CPC (call per customer) analysis to the management on weekly meetings.
Connect Pvt. Ltd.Karachi
Call Center Agent
01.2004 - 04.2004
Job overview
- Out bound Call Center, To work on CRM
- To handle or deal with Customers in USA
- Motive is to generate Sales & Customer Support
Gem Internet ServicesKarachi
Trainee of Assistant Network Administrator
01.2003 - 12.2003
Job overview
- Windows 2000 server handling
- To configure MRTG
- Server Terminal handling
- Active and inactive user detail.
Newport’s InstituteKarachi
Internee of Network Administrator
01.2002 - 12.2002
Job overview
- To handle Computer lab of 50pc’s
- Computer and Data Backup Recovery.
Education
Preston Institute of Management Science and Technology
Masters of Business Administration from Finance And Accounts
01.2005 - 01.2007
Newport’s Institute of Communication & Economics
Bachelors of Computer Science from Computer And Information Sciences
01.2000 - 01.2003
P.E.C.H.S Foundation College
Intermediate from Engineering (Pre-Engineering)
01.1997 - 12.1999
Muhammadi Public School
Matriculation from Science Education
02.1984 - 01.1996
Skills
Mentoring and training
undefinedCertification
Diploma in Information Technology
Timeline
Managing Director
Madina Supermarket & Pharmacy
07.2014 - 02.2023
Assistant Manager, Telenor Pakistan.
IBEX Global (Pvt.) Ltd
11.2012 - 06.2014
Preston Institute of Management Science and Technology
Masters of Business Administration from Finance And Accounts
01.2005 - 01.2007
Supervisor Call
Warid Telecom (Pvt.) Ltd
01.2005 - 11.2012
Call Center Agent
Connect Pvt. Ltd.
01.2004 - 04.2004
Trainee of Assistant Network Administrator
Gem Internet Services
01.2003 - 12.2003
Internee of Network Administrator
Newport’s Institute
01.2002 - 12.2002
Newport’s Institute of Communication & Economics
Bachelors of Computer Science from Computer And Information Sciences
01.2000 - 01.2003
P.E.C.H.S Foundation College
Intermediate from Engineering (Pre-Engineering)
01.1997 - 12.1999
Muhammadi Public School
Matriculation from Science Education
02.1984 - 01.1996
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