Farrukh Hanif

• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issues, diagnosing root cause, and coming up with effective solutions.
• Evaluated clients' needs and create plan of action to provide solutions.
• Identified business issues through careful collaboration with key stakeholders.
• Presented project scopes to employees and executives, proposing timelines, budgets, and specifications for different projects.
• Developed Public/private cloud solutions based on clients' strict requirements.

• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
• Updated stakeholders on key milestones for projects.
• Authored detailed work plans to meet business priorities and deadlines.
• Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.

• Managed implementation of new technological improvements resulting in increased efficiency.
• Managed deliverable estimates, negotiated resource conflicts, and allocated resources.
• Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment, and support teams on project execution.
• Gathered requirements and maintained communication between project teams, internal clients, and external stakeholders.
• Recruited and trained IT team members.
• Liaised between business and technology units to manage delivery schedules for applications.

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Coached and mentored employees and offered constructive feedback for performance improvement.
• Kept software licenses current for computers and mobile devices.
• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
• Created patches and solutions to fix bugs in existing applications.
• Diagnosed and executed resolution for SAN Storage and server issues.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Optimized system security and performance with proactive changes such as Security Advisories, Best Practices and Hot Fixes.

Monitoring/Troubleshooting of Value Added Services

• RBT
• ICS
• WAP/WAP Portal
• IVR

• Designed Networkand Storage infrastructures according to project specifications.
• Facilitated installation processes to deliver project requirements on time.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed and monitored installed systems for highest level of availability.
• Designed and implemented system security and data assurance.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Built and maintained network infrastructure consisting of Windows, Linux and virtual products.