Summary
Overview
Work History
Education
Skills
Timeline
Generic
Farooq Ahmed

Farooq Ahmed

Raiwind Lahore Punjab

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Sales & Service Manager

Zam Zam Engineering & Chemicals
03.2019 - Current

Working for selling Chemicals & equipment in All Over The Pakiastan

1- Generate new business through some of the project’s sectors such as (Supply and install of R.O

units, STPs, Filtration systems, Membranes replacement, Dosing systems, and Equipment).

2- Target customers: Water & Wastewater plants - Universities

Projects-General Hospitals and dialysis centres places-Airports –accommodation

compounds

3- Water treatment chemicals for water treatment plant sewage treatment plant boilers, cooling

towers, and chiller.

4- Sanitizing, disinfecting & cleaning chemicals along with services.

5- Chemicals dosing system.

6- Specialty Chemicals

7- Commodity chemicals

Sale & Service Engineer

Alkoshi Chemicals Jeddah KSA
05.2016 - 03.2019

  • Working for selling Chemicals & equipment in Western Region for the following:
  • 1- Generate new business through some of the project’s sectors such as (Supply and install of R.O
  • units, STPs, Filtration systems, Membranes replacement, Dosing systems, and Equipment).
  • 2- Target customers: Water & Wastewater plants - Electro-mechanical contractors – Universities
  • Projects-General Hospitals and dialysis centres –Cinemas- places-Airports –accommodation
  • compounds and ministry of interior.
  • 3- Water treatment chemicals for water treatment plant sewage treatment plant boilers, cooling
  • towers, and chiller.
  • 4- Sanitizing, disinfecting & cleaning chemicals along with services.
  • 5- Chemicals dosing system.
  • 6- Specialty Chemicals
  • 7- Commodity chemicals
  • Coordinated product installations expertly, ensuring minimal disruption to client operations.
  • Conducted thorough analyses of competitors'' offerings, maintaining a competitive edge in the marketplace.
  • Identified upselling opportunities within existing accounts, driving additional revenue streams for the company.
  • Developed long-lasting client relationships by providing exceptional service, follow-ups, and regular checkins.

Assistant Sales & Marketing Manager

Water Remedy Pvt Limited
01.2008 - 04.2013

  • Working for selling Chemicals & equipment in Western Region for the following:
  • 1- Generate new business through some of the project’s sectors such as (Supply and install of R.O
  • units, STPs, Filtration systems, Membranes replacement, Dosing systems, and Equipment).
  • 2- Target customers: Water & Wastewater plants - Electro-mechanical contractors – Universities
  • Projects-General Hospitals and dialysis centres –Cinemas- places-Airports –accommodation
  • compounds and ministry of interior.
  • 3- Water treatment chemicals for water treatment plant sewage treatment plant boilers, cooling
  • towers, and chiller.
  • 4- Sanitizing, disinfecting & cleaning chemicals along with services.
  • 5- Chemicals dosing system.
  • 6- Specialty Chemicals
  • 7- Commodity chemicals
  • Managed key accounts, fostering strong client relationships that contributed to sustained revenue growth over time.
  • Negotiated contracts with suppliers to secure favorable terms that maximized profitability while maintaining quality standards.
  • Increased sales revenue by strategizing and implementing effective marketing campaigns.
  • Enhanced brand visibility through targeted social media campaigns and online advertising efforts.

Sales & Service Engineer

Aqua Regia Pvt Limited
08.2006 - 01.2008

Working for selling Chemicals & equipment in Western Region for the following:

1- Generate new business through some of the project’s sectors such as (Supply and install of R.O

units, STPs, Filtration systems, Membranes replacement, Dosing systems, and Equipment).

2- Target customers: Water & Wastewater plants - Electro-mechanical contractors – Universities

Projects-General Hospitals and dialysis centres –Cinemas- places-Airports –accommodation

compounds and ministry of interior.

3- Water treatment chemicals for water treatment plant sewage treatment plant boilers, cooling

towers, and chiller.

4- Sanitizing, disinfecting & cleaning chemicals along with services.

5- Chemicals dosing system.

6- Specialty Chemicals

7- Commodity chemicals

Education

B-Tech Chemical Technology - Chemical Engineering

Pimsat Univercity Of Lahore
Lahore
06.2009

DAE - Chemical Engineering

Sharif Institute oF Technology
Lahore
07.2006

Matriculation - Science

The Punjab School
Raiwind
06.2003

Skills

  • Sales operations
  • Sales Presentations
  • Client acquisition
  • Microsoft Outlook, Word, and Excel
  • Problem-Solving
  • Decision-Making
  • Deadline-oriented
  • Product Knowledge
  • Positive and Constructive Feedback
  • Work Prioritization
  • Training and coaching
  • Effective workflow management
  • Staff Management
  • MS Office
  • Complaint resolution
  • Exceptional telephone etiquette
  • Workflow Management
  • Issue Resolution
  • Quality Assurance
  • Call Monitoring
  • Policy Enforcement
  • Administrative Support
  • Project Management
  • Customer Retention
  • Schedule Coordination
  • Sales expertise
  • Sales proficiency
  • MS Office expert
  • Technical Support
  • Shipping, receiving, and warehousing
  • Sales Promotion
  • Purchasing and procurement
  • Product and service solutions
  • Report Preparation
  • Quality Assurance Controls
  • Social Media Monitoring
  • Negotiation expert
  • Coordinating Service Initiatives
  • Telemarketing expertise
  • Sales Targeting
  • Business development and planning
  • Sales processes

Timeline

Sales & Service Manager

Zam Zam Engineering & Chemicals
03.2019 - Current

Sale & Service Engineer

Alkoshi Chemicals Jeddah KSA
05.2016 - 03.2019

Assistant Sales & Marketing Manager

Water Remedy Pvt Limited
01.2008 - 04.2013

Sales & Service Engineer

Aqua Regia Pvt Limited
08.2006 - 01.2008

B-Tech Chemical Technology - Chemical Engineering

Pimsat Univercity Of Lahore

DAE - Chemical Engineering

Sharif Institute oF Technology

Matriculation - Science

The Punjab School
Farooq Ahmed