FARHAN SAJJAD

As Manager will oversee and coordinate various aspects of operations within the company with effective management of team schedules, order execution, CRM maintenance, and session facilitation. Working work closely with the SRT department and marketing team, conduct interviews, and lead training and onboarding processes.

• Develop and maintain efficient schedules for team members to ensure optimal productivity.
• Monitor and adjust schedules as necessary to accommodate workload and project timelines.
• Lead and motivate team members to achieve performance targets and project goals.
• Conduct regular team meetings to communicate updates, expectations, and feedback.
• Address any team issues or conflicts promptly and professionally.
• Oversee the execution of orders to ensure timely and accurate delivery.
• Coordinate with relevant departments to streamline order processing and fulfillment.
• Regularly review and update the CRM to ensure data accuracy and integrity.
• Implement processes for CRM maintenance and improvement.
• Analyze CRM data to provide insights and recommendations for sales and customer service strategies.
• Organize and facilitate sessions and meetings with the SRT department and marketing team.
• Prepare agendas, take meeting notes, and follow up on action items to ensure accountability.
• Manage the interview process for potential candidates, including scheduling,conducting interviews, and evaluating applicants.
• Collaborate with HR and other departments to ensure a smooth hiring process.
• Develop and deliver training programs for new and existing employees.
• Ensure that training materials are up-to-date and relevant to current practices and procedures.
• Evaluate the effectiveness of training programs and make necessary adjustments.
• Oversee the onboarding process for new hires, ensuring a positive and comprehensive introduction to the company.
• Coordinate with HR and other departments to facilitate new employee integration.

• Streamlined daily operations from scratch including shift management and convert a 12 year family business into a successful startup
• Led a team of 15 staff members, implementing training programs that enhanced productivity and improved employee retention.
• Developed and enforced operational procedures, resulting in improved workflow efficiency and reduced operational costs.
• Collaborated with cross-functional teams to identify process inefficiencies and implemented solutions that enhanced service delivery.

• As the Head of Operations, I was responsible for building the operational foundation of the business from the ground up. I was lead in logistics, warehousing, supply chain management, field operations, and supporting cross-functional growth initiatives. I was also responsible for implementing scalable systems and processes to support expansion.
• Design and implement the entire operations blueprint from scratch.
• Lead execution of end-to-end supply chain, including sourcing, inventory, fulfillment, and last-mile delivery.
• Work closely with the Product and Tech teams to automate operations and back-end workflows.
• Identify, set up, and manage regional warehouses and fulfillment centers.
• Optimise inventory management and reduce stock-outs, overstocking, and via demand planning and analytics.
• Build and manage a logistics network that includes 2PL and in-house fleet models.
• Develop routing, tracking, and delivery systems to improve delivery time, cost, and service levels.
• Collaborate with Sales and Marketing to ensure operational readiness in new regions.
• Enable sustainable growth by aligning operations with business goals, and customer needs.
• Build, recruit, and lead a high-performance operations team, including warehouse managers, logistics staff, and operations executives.
• Implement performance management and training programme.

• Oversaw daily transport operations, encompassing shift scheduling, fleet allocation, and route coordination for city-wide service coverage.
• Orchestrated comprehensive driver on-boarding, encompassing initial recruitment through to activation, and field deployment.
• Led Driver Training Center (DTC), crafting and facilitating training programme for new and seasoned drivers.
• Facilitated comprehensive driver application training, enabling drivers to understand and utilize the Airlift driver app effectively.
• Provided real-time support and troubleshooting for app-related driver queries and issues.
• Served as the primary liaison between drivers and the tech/product teams to communicate feedback and enhance app functionality.
• Developed and implemented SOPs for onboarding and training, which were later adopted across other cities.
• Streamlined operations management through effective driver onboarding and training programmes.
• Coordinated field team activities to enhance communication, and efficiency.
• Implemented process improvements to optimize shift planning and resource allocation.
• Provided app and tech support to resolve issues promptly.
• Airlift Technologies pioneered Pakistan's first app-based mass transit startup, revolutionizing public transportation via a digital platform.

• Assist in managing daily front office operations including reception, concierge, bell desk, and guest relations.
• Monitor guest check-ins and check-outs, ensuring a smooth and efficient process.
• Resolve guest complaints and issues in a timely and professional manner.
• Coordinate room status and availability with the housekeeping department.
• Oversee staff scheduling, grooming, and performance.
• Ensure compliance with SOPs (Standard Operating Procedures) and hotel policies.
• Handle reservations and work closely with the sales and marketing team on occupancy forecasts.
• Train new front office staff on customer service, systems, and protocols.
• Generate shift reports, guest feedback summaries, and departmental performance metrics.

• Handling bookings, room assignments, and payments.
• Providing information about hotel services, directions, and local attractions.
• Managing incoming calls, room service requests, and reservations.
• Communicating with housekeeping, room service, and management.
• Supervise and inspect the daily cleaning activities of housekeeping staff across rooms and public areas.
• Assign work schedules, room allocations, and special cleaning tasks.
• Conduct room inspections for readiness and adherence to quality standards.
• Ensure prompt reporting of maintenance issues or lost and found items.
• Train housekeeping staff on proper cleaning techniques, use of chemicals, and guest privacy/respect.
• Maintain inventory levels of linen, amenities, and cleaning supplies.
• Monitor attendance, grooming, and performance of staff.
• Handle guest complaints related to cleanliness and housekeeping services.
• Ensure compliance with health, safety, and sanitation guidelines as per local regulations.