Farhana Sattar
Customer Support Specialist
Bahawalpur
Summary
Diligent executive with experience of managing phone, online and consultative communications with customers. Proactively identified multiple opportunities and built strong relationships with current and prospective customers. Consistently gained customer support and service expectations by the strategy of conflict resolution. Results-driven researcher,analyst an coordinator skilled in
- Data Analysis and Research
- Digital Content Creation
- Communication and teamwork
- Problem-Solving and Leadership
- Computer Proficient (MS Office, Google Suite)
Internship experience in Green Electric Solution as Social Media Coordinator.
Moreover, I have ample experience of content writing in PHANTECH
Overview
5
5
years of professional experience
Work History
CUSTOMER SUPPORT EXECUTIVE
GROWTH RISE SOLUTION
01.2023 - 08.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided personalized support to customers by understanding their unique needs and preferences.
Lead Generation Executive
DIGINOOK
12.2022 - 01.2023
- Increased lead generation by implementing innovative strategies and tactics.
- Optimized marketing automation tools to drive successful lead generation efforts.
- Utilized data-driven insights to refine targeting strategies, increasing qualified leads generated.
- Advised on website optimization strategies, improving user experience and increasing organic traffic leading to higher quality leads captured online.
BUSINESS DEVELOPMENT EXECUTIVE
Topaz Group of Companies
11.2021 - 11.2022
- Developed robust relationships with clients, leading to increased customer satisfaction and repeat business.
- One-to-one communication with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and assisting them in accomplishing their targets.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Conducted competitor SWOT analysis to identify gaps in the market and focused on untapped opportunities.
DIGITAL MARKETING EXECUTIVE
Softplux Ltd
09.2020 - 10.2021
- Increased 30 percent website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with tailored communication that addresses individualized preferences.
- Maximize website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Planned and executed web, Search Engine Optimization, database marketing and social media advertising campaigns.
SOCIAL MEDIA COORDINATOR
Internship in Green Electric Solution
07.2019 - 08.2020
- Made social media content with consistent content.
- Developed a strong online visibility for clients through targeted social media strategies tailored to their individualized needs.
- Bolstered brand identity with consistent messaging, tone, and visual elements across all posts.
- Analyzed performance metrics to identify performance improvement in future campaigns.
Education
BBA - HR&Marketing
Virual University
Lahore 05.2001 -
Skills
MS Office
Additional Information
farhanasattar781@gmail.com
Timeline
CUSTOMER SUPPORT EXECUTIVE
GROWTH RISE SOLUTION
01.2023 - 08.2024
Lead Generation Executive
DIGINOOK
12.2022 - 01.2023
BUSINESS DEVELOPMENT EXECUTIVE
Topaz Group of Companies
11.2021 - 11.2022
DIGITAL MARKETING EXECUTIVE
Softplux Ltd
09.2020 - 10.2021
SOCIAL MEDIA COORDINATOR
Internship in Green Electric Solution
07.2019 - 08.2020
BBA - HR&Marketing
Virual University
05.2001 -
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