Farhana Ahmed
Karachi
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Divisional Coordinator
Muller & Phipps Pvt.
Karachi, Pakistan
09.2021 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Built and maintained relationships with peers and upper management to drive team success.
Head of Corporate
PHONEBOT-KUZTECH
04.2021 - Current
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Maintained records related to sales for store management.
- Delivered strategic forecast reports and related analytics explaining key trends.
- Created new processes and methodologies to promote efficiency and productivity for sales team members.
- Analyzed third-party data to identify industry trends and best practices.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conducted quality, timely performance feedback and performance appraisals.
ASSISTANT SALES AND SUPPORT MANAGER
MUSHKOPRINTINGSOLUTIONS
1 1 - 1 1
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
SENIOR COORDINATOR
GERRYSINTERNATIONAL, GSADIVISION
02.2020 - 07.2020
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Created company handbook to document corporate policies and procedures.
- Managed scheduling, training and inventory control.
CUSTOMER COORDINATOR EXECUTIVE
GERRYS INFORMATION TECHNOLOGY
Karachi, Pakistan
12.2018 - 02.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
SENIOR CONTENT EXECUTIVE
PROTÉGÉ GLOBAL
06.2018 - 08.2018
- Managed content distribution for various online channels and social media platforms.
- Brainstormed and implemented strategies to meet short and long-term company targets.
- Wordsmithed original platform-specific content appealing to target audiences.
- Interacted with users and followers across digital platforms to encourage dialogue.
- Reviewed performance of content by capturing and assessing analytics figures.
- Reviewed customer feedback and comments to improve work tactics and measure growth.
- Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.
- Interviewed and hired content creators, writers and editors to build staff teams.
MARKETING INTERN
LANDMARKINVESTMENT
08.2017
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Conducted research on competitor marketing and digital content.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Researched and developed creative content for websites to promote brands in market.
- Identified areas or opportunities for growth through business analytics.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
Education
MBA - MARKETING
Karachi University of Business School (KUBS)
Karachi, Pakistan12.2021
BBA - BUSINESS ADMINISTRATION, Management/Marketing
Iqra University, EDC Campus
Karachi, Pakistan12.2019
Skills
- Strong Communication Time Management Sales and Marketing Social Media Advertising
- Research Strategy Attentiveness Operations Management
- Strong Coordination Writing Editing Proof Reading
- Elaborating Content Multi-Tasker Multi-Tasking Flexible
- Proficient in Microsoft Office (Excel, PowerPoint, Word and Outlook)
- Capable of managing the CRM Software
- Manual correspondence too with clients
- Have good command in professional CRM, CSR and
- Agreement input in SAP System
- Self-management skills
- Social Media Marketing
- Project Management
- Sales Techniques
- Staff Development
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Scheduling and Coordinating
- Administration and Reporting
- Team Building
- Documentation and Reporting
- Project Planning
- Salesforce Management
- Business Analysis and Reporting
- Time Management
- Customer Service
- Shift Scheduling
- MS Office
- Customer Relationship Management
References
REFERENCES
References are available on request
Interests
CO- CIRCULAR ACTIVITIES
, International Association Kangourou Sans Frontiere’s Linguistic
Languages
English
First Language
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- SAP Software
- Association for Project Management (APM)
- NEXT PORTAL Training
- ZNi Software
- Microsoft Office
- CRM Portal
- Salesforce
- Campaign Monitor
Timeline
Divisional Coordinator
Muller & Phipps Pvt.
09.2021 - Current
Head of Corporate
PHONEBOT-KUZTECH
04.2021 - Current
SENIOR COORDINATOR
GERRYSINTERNATIONAL, GSADIVISION
02.2020 - 07.2020
CUSTOMER COORDINATOR EXECUTIVE
GERRYS INFORMATION TECHNOLOGY
12.2018 - 02.2019
SENIOR CONTENT EXECUTIVE
PROTÉGÉ GLOBAL
06.2018 - 08.2018
MARKETING INTERN
LANDMARKINVESTMENT
08.2017
MBA - MARKETING
Karachi University of Business School (KUBS)
BBA - BUSINESS ADMINISTRATION, Management/Marketing
Iqra University, EDC Campus
ASSISTANT SALES AND SUPPORT MANAGER
MUSHKOPRINTINGSOLUTIONS
1 1 - 1 1
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