FARHAN KHAN
KARACHI,PAKISTAN
Summary
Dynamic and highly skilled Senior Airport Service Agent with over 13 years of experience in airport ground operations and passenger services. Experienced in managing check-in, boarding, and baggage handling operations for multiple international airlines, including Emirates, Flydubai, Air Arabia, SriLankan Airlines, and SereneAir. Strong leadership and supervisory skills, with extensive experience in managing pre-flight and post-flight operations and a strong understanding of the aviation industry.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Traffic Supervisor
Gerry's Dnata
Karachi, Pakistan
04.2014 - Current
- Gerry’s Dnata – Airport Service Agent (Internship) 2014 – 2015
- Gained hands-on experience in airport operations, assisting with flight handling and passenger services.
- Worked closely with senior staff in coordinating checkin, boarding, and luggage handling for various airlines.
- Enhanced knowledge of airline-specific processes and customer service procedures.
- Dedicated Airport Service Check-in Agent and Flight Supervisor – Fly Dubai Airline 2015-2017
- Led the pre-flight and post-flight operations, ensuring a smooth turnaround and high service quality.
- Supervised the check-in and boarding process, monitored staff performance, and ensured compliance with all safety and operational guidelines.
- Managed and trained junior staff, ensuring all aspects of flight handling were conducted efficiently.
- Dedicated Airport Service Check-in Agent and Supervisor Emirates Airline,Srilankan Airline,Serene Airline And Pegasus Airline 2017-2024
- Supervise pre-flight and post-flight operations, ensuring exceptional service standards and on-time flight departures.
- Oversee and support check-in agents, ground handling teams, and ensure all aspects of passenger and baggage management are handled seamlessly.
- Continuously assess and improve operational processes to meet the highest standards of safety and customer service.
- Dedicated Airport Supervisor-Air Arabia Airline 2024–Present
- Extensive experience in Passenger Check-in, Boarding, Departure Control and Ground Operations, ensuring full compliance with airline procedures, operational standards and safety requirements.
- Experienced in training and mentoring newly inducted staff, providing practical guidance on check-in, boarding, passenger handling, DCS procedures and overall ground handling operations.
- Experienced in managing Irregular Operations (IROPS), including AOG situations, flight cancellations, passenger disruptions, rebooking, rerouting and accommodation arrangements.
- Skilled in handling misconnected passengers, ensuring timely re-accommodation and effective coordination with relevant operational departments.
- Strong expertise in Ancillary Revenue Generation, with a proven ability to identify revenue opportunities, improve staff performance and achieve ancillary sales targets.
- Proficient in Ancillary applications and systems, including staff training, process improvement and implementation of new ideas to enhance revenue performance.
- Strong team leadership, coordination and problem-solving skills, with the ability to engage staff, promote teamwork and maintain operational efficiency in a high-pressure airport environment.
- Ensure strict adherence to Air Arabia Ground Operations Manual (GOM), company procedures, safety standards and applicable aviation regulations.
- Experienced in maintaining ramp-side safety, operational discipline and compliance, ensuring safe working practices and effective coordination with Ramp and Load Control.
- Demonstrated ability to maintain high standards of passenger service, operational control, safety compliance and on-time performance while effectively managing day-to-day and irregular flight operations.
Education
Master of Arts - International Relation
University of Karachi (UOK)
Karachi, SD01-2023
Skills
- Flight operations management
- Ground operations
- Operational oversight
- Revenue generation
- Safety regulations
- Quality control
- Risk assessment
- Problem solving
- Time management
- Team leadership
- Passenger assistance
- Customer service excellence
- Conflict resolution
- Innovative thinking
- Decision making
- Operational resilience
Languages
English
Advanced
C1
Urdu
Advanced
C1
Certification
- Customer Service Skills
- Human Factor
- Safety Management System (SMS)
- Dangerous Goods Regulations Training for Passenger Handling Staff
- Passenger & Baggage Handling Training
- Aviation Security (AVSEC) Awareness
- Cargo Handling Procedures
- Aircraft Handling and Ramp Supervision Training
- Airside Safety Training.
- Station Management and Administration.
Interests
- Playing cricket
- Watching movies
- Travelling with Family
Accomplishments
- Cash prize of 10,000 rupees on achieving A one grade in SSC from Pakistan CAA.
- Received an Appreciation Letter from Air Arabia for successfully handling a disrupted flight and effectively managing the associated passenger and operational requirements.
Additional Information
- Passport No CP4143603
- Date of Birth 27-10-1993
- Nationality- PAKISTANI
- Marital Status-Single
- Languages- English, Urdu and little bit Pashto.
Computer Skills
- Microsoft office: Word, Excel, PowerPoint
- MIS, Internet, Email, Peachtree, MS Teams
Timeline
Traffic Supervisor
Gerry's Dnata
04.2014 - Current
Master of Arts - International Relation
University of Karachi (UOK)