FARHAN IFTIKHAR
Banker
Jauharabad,PB
Summary
A Bank Manager with 16+ years of exceptional track record in driving business growth through strategic planning, customer service and business development initiatives across diverse sectors with proficiency in providing dynamic support for management, marketing, and general administration, seeking a challenging position with a dynamic organization to contribute accrued skills in achieving organizational objectives and charting a mutually beneficial growth path. Believe in striving for perfection in everything to make the best out of what exists, if it does not exist, designs it. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
18
18
years of professional experience
10
10
Certificates
1
1
Language
Work History
Branch Manager
Soneri Bank Limited
Jouharabad
12.2021 - Current
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
- Developed prospects for new loans though weekly cold calling.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Generated dramatic improvements across entire sales cycle.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager
AlBaraka Bank (Pakistan) Limited
Jauharabad, Pakistan
03.2016 - 10.2021
- Being appointed as a first business manager of a new branch, I closed December target at 75 Million in only 9 months
- Successfully acquired and retained corporate client Jauharabad Sugar Mill’s payment account and 500+ salary accounts
- Key Responsibilities:
- Ensuring that the branch is run according to the policy guidelines laid down by the Area Office, Head Office, SBP and other regulatory agencies
- Submitting all the required reports, returns and statements to concerned AO/HO departments, SBP and other external agencies according to the prescribed time schedule
- Ensuring that prompt banking services of the highest standards are provided to all customers efficiently and that close business contacts with customers maintained in order to facilitate business development
- Effectively and efficiently marketing the banking services and products offered by the Bank in order to increase the extent of services and business and to ensure that the defined business targets are met
- Ensuring that cash supervision at the Branch is carried out, in accordance with Bank’s policy and regulatory requirements, in a safe and secure manner and that the vaults are adequately insured/protected against theft, robbery and damage
- Ensuring that the records of the Branch, the customers’ security documents are properly maintained, documented and kept in safe custody
- Recovering all required regulatory/fiscal dues from customers promptly and paying over to the agencies concerned on time
- The security, upkeep and proper use of the fixed assets of the Bank in use at the Branch
- The preparation of the annual Branch Budget, based on Annual/future Business Plans, taking into account the possible requirements in terms of personnel, capital expenditures and revenue expenses, every year
- Carrying out the ongoing responsibilities of training, grooming, coaching, counseling and mentoring of all his staff members and arranging formal in-house and out-sourced training,
- Establishing adequate procedures for maintaining records and submission of requirement of all types of printed Bank stationery for use at the Branch and to keep proper stock of the unused stationery and forms.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Branch Operations Manager
Bank Alfalah Limited
Jauharabad, Pakistan
01.2015 - 03.2016
- Ensure the branch and vaults are opened and closed on a timely basis
- Maintain monthly branch efficiency logs
- Oversee teller duties and assist line with customer transactions during peak periods
- Audit teller drawers
- Keep staff informed of pertinent changes in operational policy and procedures
- Prepare teller performance appraisals and disciplinary notices as required
- Schedule tellers for adequate coverage at all times
- Perform pre-audits to ensure ongoing adherence with compliance procedures
- Maintain and test alarms and other security devices
- Keep educated on all deposit, business and consumer loan products
- Maintain adequate supplies at the facility
- Balance and troubleshoot ATM/debit card concerns
- Maintain proper teller and vault cash levels, including ordering coin and currency
- Report facility/building concerns to maintenance
- Ensure excellent customer service skills are practiced by all the teller staff members
- Meet with staff regarding branch security and safety issues
- Facilitate meetings to disseminate operational information.
Branch Operations Manager
MCB Bank Limited
Jauharabad, Pakistan
10.2003 - 01.2015
- Received Employee of the month Award for June 2009
- Twice received ‘A letter of Appreciation’ for high deposit mobilization
- Ey Responsibilities:
- Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks
- Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
- Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy
- Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results
- Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements
- Ensure associate and customer safety
- Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth
- Capitalize on all referral opportunities to help customers obtain the full value of their Bank relationship
- Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy
- Provide a value-added customer experience that leads to improved satisfaction and sales
- Handle customer escalations in the absence of the Manager; ensure bank complaint tracking is executed.
Education
Bachelor's degree - Commerce
University of Punjab
Skills
Relationship building and management
undefinedCertification
Fusion workshop on Retail Banking and Operations (Albaraka Bank Pakistan Ltd)
Timeline
Branch Manager
Soneri Bank Limited
12.2021 - Current
Branch Manager
AlBaraka Bank (Pakistan) Limited
03.2016 - 10.2021
Branch Operations Manager
Bank Alfalah Limited
01.2015 - 03.2016
Branch Operations Manager
MCB Bank Limited
10.2003 - 01.2015
Bachelor's degree - Commerce
University of Punjab
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