Summary
Overview
Work History
Education
Skills
Languages
reading/traveling
Timeline
Generic

Farhan Fazal

Chakwal, Punjab

Summary

Proven track record in enhancing customer satisfaction and sales performance, notably at Habibi Restaurant. Skilled in cash handling and customer service, I excel in fostering client relationships and executing efficient payment processing. Achieved significant improvements in service delivery by leveraging strong communication skills and timely follow-ups, driving repeat business and loyalty.

Overview

10
10
years of professional experience

Work History

Cahsier

Habibi Restaurant Islambad Pakistan
Islamabad, PB
07.2023 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Sale Officer

Berger Paints Pakistan
05.2021 - 06.2023
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.
  • Collaborated with marketing team to develop promotional materials to boost product visibility.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Developed strategic sales plans for achieving revenue growth and exceeding targets.

Sale Officer

Brighto Paints Private Limited Pakistan
03.2019 - 04.2021
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Collaborated with marketing team to develop promotional materials to boost product visibility.
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Responded to customer needs by answering questions and providing detailed information about products
  • .
  • Supervised, trained and mentored staff of 50plus
  • , resulting in consistent team achievement.
  • Recommended and implemented strategic initiatives targeting new business to increase sales 50
  • %.

Custmer Relationship Officer

ICI Dulux Paints Akzonobel Paints
01.2018 - 02.2019
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Made customers aware of current and new programs and services.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Managed customer relations on ongoing basis to maximize customer retention.

Sale Officer

Doller Stationery Pakistan
03.2015 - 12.2017
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Trained junior sales staff, mentoring them on best practices and strategies for success.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.

Education

Faculity Of Science - F.sc Pre-Medical/Medicine

Punjab Group Of Colleges Chakwal
Chakwal, Pakistan
04.2001 -

High School Diploma -

Governament High School NO1 Chakwal, Pakistan
Chakwal, Punjab, Pakistan
04.2001 -

Skills

Customer Service

Cash Handling

Customer Assistance

Payment Processing

Cash Register Operation

Payment Collection

POS Systems

Time management skills

Product restocking

Product Recommendations

Drawer balancing

Returns processing

Customer service excellence

Patience and Empathy

Work Ethic and Integrity

Customer Relations

Money Handling

Cash Management

Written and verbal communication

Daily Reporting

Cash handling expertise

Cash register systems

Languages

Urdu
Native language
English
Beginner
A1

reading/traveling

i read history and rreligion and little bit faction

i traved beautiful visting points in punjab,kpk pakistan


Timeline

Cahsier

Habibi Restaurant Islambad Pakistan
07.2023 - Current

Sale Officer

Berger Paints Pakistan
05.2021 - 06.2023

Sale Officer

Brighto Paints Private Limited Pakistan
03.2019 - 04.2021

Custmer Relationship Officer

ICI Dulux Paints Akzonobel Paints
01.2018 - 02.2019

Sale Officer

Doller Stationery Pakistan
03.2015 - 12.2017

Faculity Of Science - F.sc Pre-Medical/Medicine

Punjab Group Of Colleges Chakwal
04.2001 -

High School Diploma -

Governament High School NO1 Chakwal, Pakistan
04.2001 -

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Farhan Fazal