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Farhan Akram
Banking
Lahore Cantt,IS
Summary
To pursue a career in esteemed organization where I can prove my professional worth. STRENGTHS Excellent experience in Customer Services with strong analytical and planning skills, good computing and interpersonal skills. Team player with a “Take Charge” attitude, self-motivated, responsive and committed.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Manager Operations
Summit Bank Limited
Lahore, Pakistan
01.2023 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
Manager Operations
Albaraka Bank Pakistan Limited
Lahore, Pakistan
02.2016 - 01.2023
Manager Operations
Meezan Bank
Lahore, Pakistan
06.2015 - 02.2016
Manager Operations
Silk Bank
Lahore, Pakistan
11.2012 - 06.2015
Manager Operations
Albaraka Bank Pakistan Limited
Lahore, Pakistan
09.2007 - 11.2012
Universal Teller
Standard Chartered Bank
Lahore, Pakistan
02.2004 - 09.2007
Education
Master Of Business Administration - MBA Executive
Hajvery University Lahore
Lahore Pakistan. 04.2004 - 12.2006
Bachelor Of Commerce - Commerce
Punjab College of Commerce
Lahore. Pakistan. 02.1996 - 12.1999
I. Com - Commerce
Muhammadan Angular Oriental Govt College
Lahore. Pakistan 02.1995 - 01.1997
Matriculation - Science
Syed Public High School
Main Mir Colony, Lahore. Pakistan 01.1993 - 12.1995
Skills
Inventory management
undefinedAffiliations
Participation in following trainings.
Compliance Training of KYC & AML.
Customer Services Clinic.
Customer Relationship (Facilitated by State Bank of Pakistan)
Communication Skills.(Facilitated by Emirates Global Islamic Bank Ltd.)
Islamic Banking. (Facilitated by Emirates Global Islamic Bank Ltd.)
Prudential Regulation.(ICIL Business Training.) NIBAF (Islamic Banking)(NIBAF Facilitated by State Bank of Pakistan)
Additional Information
I have been working under special assignment to find out and prevent fraudulent activities.
Also have assigned duty to streamlined retail branches as per SOP and self auditing.
Also handle the branches as Branch Manager.
Interests
Music, walk and Long Driving
Timeline
Manager Operations
Summit Bank Limited
01.2023 - Current
Manager Operations
Albaraka Bank Pakistan Limited
02.2016 - 01.2023
Manager Operations
Meezan Bank
06.2015 - 02.2016
Manager Operations
Silk Bank
11.2012 - 06.2015
Manager Operations
Albaraka Bank Pakistan Limited
09.2007 - 11.2012
Master Of Business Administration - MBA Executive
Hajvery University Lahore
04.2004 - 12.2006
Universal Teller
Standard Chartered Bank
02.2004 - 09.2007
Bachelor Of Commerce - Commerce
Punjab College of Commerce
02.1996 - 12.1999
I. Com - Commerce
Muhammadan Angular Oriental Govt College
02.1995 - 01.1997
Matriculation - Science
Syed Public High School
01.1993 - 12.1995
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