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Farhan Akram
Banking
Lahore Cantt,IS
Summary
To pursue a career in esteemed organization where I can prove my professional worth. STRENGTHS Excellent experience in Customer Services with strong analytical and planning skills, good computing and interpersonal skills. Team player with a “Take Charge” attitude, self-motivated, responsive and committed.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Manager Operations
Summit Bank Limited
Lahore , Pakistan
2023.01 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
Manager Operations
Albaraka Bank Pakistan Limited
Lahore , Pakistan
2016.02 - 2023.01
Manager Operations
Meezan Bank
Lahore , Pakistan
2015.06 - 2016.02
Manager Operations
Silk Bank
Lahore , Pakistan
2012.11 - 2015.06
Manager Operations
Albaraka Bank Pakistan Limited
Lahore , Pakistan
2007.09 - 2012.11
Universal Teller
Standard Chartered Bank
Lahore , Pakistan
2004.02 - 2007.09
Education
Master Of Business Administration - MBA Executive
Hajvery University Lahore
Lahore Pakistan. 2004.04 - 2006.12
Bachelor Of Commerce - Commerce
Punjab College of Commerce
Lahore. Pakistan. 1996.02 - 1999.12
I. Com - Commerce
Muhammadan Angular Oriental Govt College
Lahore. Pakistan 1995.02 - 1997.01
Matriculation - Science
Syed Public High School
Main Mir Colony, Lahore. Pakistan 1993.01 - 1995.12
Skills
Inventory management
undefinedAffiliations
Participation in following trainings.
Compliance Training of KYC & AML.
Customer Services Clinic.
Customer Relationship (Facilitated by State Bank of Pakistan)
Communication Skills.(Facilitated by Emirates Global Islamic Bank Ltd.)
Islamic Banking. (Facilitated by Emirates Global Islamic Bank Ltd.)
Prudential Regulation.(ICIL Business Training.) NIBAF (Islamic Banking)(NIBAF Facilitated by State Bank of Pakistan)
Additional Information
I have been working under special assignment to find out and prevent fraudulent activities.
Also have assigned duty to streamlined retail branches as per SOP and self auditing.
Also handle the branches as Branch Manager.
Interests
Music, walk and Long Driving
Timeline
Manager Operations
Summit Bank Limited
2023.01 - Current
Manager Operations
Albaraka Bank Pakistan Limited
2016.02 - 2023.01
Manager Operations
Meezan Bank
2015.06 - 2016.02
Manager Operations
Silk Bank
2012.11 - 2015.06
Manager Operations
Albaraka Bank Pakistan Limited
2007.09 - 2012.11
Master Of Business Administration - MBA Executive
Hajvery University Lahore
2004.04 - 2006.12
Universal Teller
Standard Chartered Bank
2004.02 - 2007.09
Bachelor Of Commerce - Commerce
Punjab College of Commerce
1996.02 - 1999.12
I. Com - Commerce
Muhammadan Angular Oriental Govt College
1995.02 - 1997.01
Matriculation - Science
Syed Public High School
1993.01 - 1995.12
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