Farhad Ali Raza
Food Technologist
Lahore,PB
Summary
A dedicated and motivated individual with a strong work ethic and a passion for self-sufficiency. Demonstrated commitment by actively seeking part-time employment during school summer vacations to meet personal needs. Thrived in a family of four, showcasing teamwork and adaptability while contributing to the family's well-being. Completed 12 years of education, displaying a thirst for knowledge and personal growth. Eager to leverage these experiences and skills to pursue professional opportunities aligned with a desire to settle in a promising country and explore the world. Committed to continuous learning and personal development.
My Hobbies :
Passionate about sports, particularly cricket and football, engaging in friendly matches and staying active through regular practice and gameplay. Thrive in team-oriented environments, showcasing discipline, coordination, and a competitive spirit.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Relationship Officer
ELITE TECHLOGIX
Lahore, PK
01.2023 - Current
- Managed department call volume of 250 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Completed opening and closing functions to meet operational needs.
- Made customers aware of current and new programs and services.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Created customer support strategies to increase customer retention.
Sales Executive
QUALITY RESOURCE
Lahore, PK
01.2022 - 11.2022
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and implemented account management plans to establish customer satisfaction.
Sales Representative
MINDBRIDGE
Lahore, PK
02.2021 - 08.2021
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Quoted prices, credit terms and other bid specifications.
Restaurant Waiter
CAFE HEEVA
Lahore, PK
03.2019 - 01.2020
- Explained the menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bike Rider
PIZZA TIMES
Lahore, PK
09.2019 - 12.2019
- Obtained signatures for delivery documents and packages. Built professional relationships with customers and business partners to establish trust and credibility.
- Communicated with dispatch and customers for accurate delivery information.
- Delivered packages to customer doorsteps and business offices.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Education
Associate of Arts - Fine Arts With Computer Science
APEX GROUPS OF COLLAGE'S
FEROZEPUR ROAD LAHORE 10.2021 - 04.2023
Skills
FOOD QUALITY AND PRESERVATION OFFICER CERTIFIED
Timeline
Customer Relationship Officer
ELITE TECHLOGIX
01.2023 - Current
Sales Executive
QUALITY RESOURCE
01.2022 - 11.2022
Associate of Arts - Fine Arts With Computer Science
APEX GROUPS OF COLLAGE'S
10.2021 - 04.2023
Sales Representative
MINDBRIDGE
02.2021 - 08.2021
Bike Rider
PIZZA TIMES
09.2019 - 12.2019
Restaurant Waiter
CAFE HEEVA
03.2019 - 01.2020
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