Farhad Ali Raza
Food Technologist
Lahore,PB
Summary
A dedicated and motivated individual with a strong work ethic and a passion for self-sufficiency. Demonstrated commitment by actively seeking part-time employment during school summer vacations to meet personal needs. Thrived in a family of four, showcasing teamwork and adaptability while contributing to the family's well-being. Completed 12 years of education, displaying a thirst for knowledge and personal growth. Eager to leverage these experiences and skills to pursue professional opportunities aligned with a desire to settle in a promising country and explore the world. Committed to continuous learning and personal development.
My Hobbies :
Passionate about sports, particularly cricket and football, engaging in friendly matches and staying active through regular practice and gameplay. Thrive in team-oriented environments, showcasing discipline, coordination, and a competitive spirit.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Relationship Officer
ELITE TECHLOGIX
Lahore, PK
01.2023 - Current
- Managed department call volume of 250 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Completed opening and closing functions to meet operational needs.
- Made customers aware of current and new programs and services.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Created customer support strategies to increase customer retention.
Sales Executive
QUALITY RESOURCE
Lahore, PK
01.2022 - 11.2022
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and implemented account management plans to establish customer satisfaction.
Sales Representative
MINDBRIDGE
Lahore, PK
02.2021 - 08.2021
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Quoted prices, credit terms and other bid specifications.
Restaurant Waiter
CAFE HEEVA
Lahore, PK
03.2019 - 01.2020
- Explained the menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bike Rider
PIZZA TIMES
Lahore, PK
09.2019 - 12.2019
- Obtained signatures for delivery documents and packages. Built professional relationships with customers and business partners to establish trust and credibility.
- Communicated with dispatch and customers for accurate delivery information.
- Delivered packages to customer doorsteps and business offices.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Education
Associate of Arts - Fine Arts With Computer Science
APEX GROUPS OF COLLAGE'S
FEROZEPUR ROAD LAHORE 10.2021 - 04.2023
Skills
FOOD QUALITY AND PRESERVATION OFFICER CERTIFIED
GRAPHIC DESIGNER
CUSTOMER SALES REPRESENTATIVE
MS WORD
MS EXCEL
POWERPOINT
CERTIFIED SOCIAL MEDIA MARKETER
KITCHEN HELPER
BIKE RIDER
Timeline
Customer Relationship Officer
ELITE TECHLOGIX
01.2023 - Current
Sales Executive
QUALITY RESOURCE
01.2022 - 11.2022
Associate of Arts - Fine Arts With Computer Science
APEX GROUPS OF COLLAGE'S
10.2021 - 04.2023
Sales Representative
MINDBRIDGE
02.2021 - 08.2021
Bike Rider
PIZZA TIMES
09.2019 - 12.2019
Restaurant Waiter
CAFE HEEVA
03.2019 - 01.2020