MALIK FAREED JAVED

Efficient Route Optimization: Developed strategic driver routes to reduce travel time and fuel usage, cutting operational costs and boosting efficiency.

Cost Reduction Strategies: Executed routing plans that avoided toll roads and minimized fuel expenses, delivering substantial savings for the company.

Driver Communication & Coordination: Maintained clear and consistent communication with drivers to ensure timely deliveries, eliminate delays, and enhance overall productivity.

Customer Experience Management: Serve as the primary point of contact for online customer interactions, ensuring a smooth and positive experience with our products and services.

Responsive Support: Address customer inquiries, concerns, and requests with professionalism and urgency, consistently upholding high standards of customer service.

Expert Issue Resolution: Specialize in diagnosing and resolving customer issues efficiently, with a focus on quick and effective problem-solving.

Customer Education: Proactively inform and guide customers on product features, usage tips, and best practices to maximize satisfaction and usability.

High-Volume Call Management: Successfully handled and resolved over 50 customer calls daily, ensuring timely and effective support.

• Responded promptly to customer inquiries through phone, email, and live chat, ensuring timely and effective support.
• Resolved customer complaints and issues with professionalism and efficiency, maintaining a high level of customer satisfaction.
• Collaborated with internal departments to escalate and resolve complex cases, ensuring smooth and swift resolutions.
• Demonstrated strong active listening skills to fully understand customer needs and concerns.
• Contributed to improving the overall customer experience by identifying pain points and offering solutions.
• Fostered customer loyalty through consistent, high-quality service and a customer-first approach.

• Responsibility to create methods and using them to extract the results from the given datasets.
• Analyzing and visualizing the results according to the needs.
• Cleaning and transforming the data to help the front teams in visualizations