Summary
Overview
Work History
Education
Skills
Worked Projects
Qualities
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Faraz Ahmed

Karachi

Summary

Energetic and self-motivated SQA Engineer and Sales Expert, having an absolute goal to bring success to the company by implementing effective quality control procedures and collaborating with other teams to install and maintain the most efficient systems. Passionate about the Quality Assurance Engineering sector in the past years that fueled the problem-solving abilities to perform systems and site inspections, actual systems testing, supervising service providers' activities and resolving quality assurance issues. Highly competitive, persuasive, articulate, & target-oriented Software Quality Analyst for identifying and resolving the core challenges of the company software while utilizing the maximum opportunities at hand and collaborating with every team member to solidify the company’s strengths across the board.

Overview

9
9
years of professional experience

Work History

Operations & Team Lead

WeQuote Inc
Delaware
09.2022 - Current
  • Looking after the company’s operations from the call center standpoint, employee training, and fulfillment of project timelines as agreed with the upper management.
  • Executing the organizational and financial strategy locked with the upper management on the operational floor and ensuring the processes run smoothly without any interruption.
  • Trained and managed over 50+ sales agents remotely from ground to top in the past 12 months with a sales caliber of closing deals in the insurance, home services, debt settlement, and legal verticals which involve high stakes airtight relationship building with the client on the phone.
  • Coordinated with all the team members across the board to maintain the operational effectiveness and quality monitoring at WeQuote to meet the company standards.
  • Managing, organizing, and coordinating employees from different departments and locations to ensure overall efficiency while optimizing the company’s operations to surpass the industry average.
  • Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Performed root cause analysis to identify systemic issues that were impacting operational efficiency.
  • Collaborated closely with cross-functional teams such as marketing, sales, finance and IT to ensure successful delivery of services.

Software Quality Assurance Analyst

Neusol LLC - Software Company
Karachi
07.2018 - 08.2022
  • Wrote test plans and test cases based on software requirements specifications.
  • Responsible for verifying the complete clearing process and flow of the project.
  • Improved customer ROI by ensuring reliable and accurate software by performing Load, System, User Acceptance, and Performance Testing.
  • Wrote Test Plans and Test Cases (Including Regression, Performance, Stress, and Functionality Testing).
  • Reported and tracked bugs, replicated reported customer bugs, verified bug fixes and new functionalities, regression tested new releases, and supported developers by examining logs and debug files.
  • Evaluated and proposed different Testing Tools, Utilities, and Methodologies for testing.
  • Reviewed project artifacts such as planning documents, applicable standards, requirements, test cases and procedures, source code and result documentation.
  • Created and maintained functional, load/stress, performance testing for browser-based (Internet Explorer, Google Chrome, Safari) web conferencing tool, i.e. real-time presentations on the Internet including audio conferencing service across multiple operating systems.
  • Implemented test plans and all associated test cases for manual as well as automated regression testing.
  • Interacted with develop team and business client to analyze the business requirements and specifications.
  • Isolated software failures, reported test anomalies, worked with development to resolve failures & verified defect fixes.
  • Understand frontend code language of html.
  • Designed a different kind of frontend pages i.e. html pages layout of designed, email pages layout of designed, certificate pages layout designed, application letter layout designed etc.
  • Performance Testing/Load Testing using JMeter.
  • Helping identify weaknesses and problem areas in the software application.
  • Tracking software bugs and investigating the causes.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Recommended changes and corrections to developers for optimal software performance and usability.

Network Support Engineer

Pakistan Telecommunication Company Limited (Part of Etisalat – UAE)
Karachi
04.2015 - 06.2018
  • Configured hardware devices and software settings to optimize network performance.
  • Provided technical support for users having difficulty connecting to or using the network.
  • Documented all facets of technology department operations, including network infrastructure, licenses, and FAQs, facilitating consistent responses and team operations.
  • Maintaining and administering computer networks.
  • Performing disaster recovery operations.
  • Experience in supporting a wide & varied client base
  • Installation & support of telecommunication equipment.
  • Responsible for supporting Anti-virus products, DNS/DHCP, TCP/IP, Ethernet, a wireless router & fire configuration.
  • Responsible for modem Authentication regarding company SOP.
  • Communicating technical information to non-technical personnel.
  • Handling internet issues & resolving online support to the user's complaint
  • Providing 1st & 2nd line support to users issues as per company policies.
  • Supporting the IP network infrastructure.
  • Troubleshooting any malfunctions of network hardware and software applications.
  • Answer numbers of calls per shift to assist with customer questions and concerns.

Education

Bachelor of Science - Computer Science 1st Divison

Sir Syed University Of Engineering & Technology,
Karachi
12-2014

Skills

  • Quality Assurance
  • Risk Management
  • Compliance Management
  • Project Management
  • Operations Management
  • Staff Supervision
  • Customer Relationship Development
  • Customer Relationship Management
  • Marketing
  • Sales Strategy
  • Sales Expertise
  • Operations

Worked Projects

  • MOJ – Ministry Of Justices in 2018.
  • Gig Tricks - A Freelance Website for Seller & Buyer in 2018 to 2019.
  • Self-Hub - A Freelance Web Portal For UAE Citizen Only in 2018 to 2019.
  • O-Level Academy Project - For O-Level Students in 2019. Covid-19 Mobile Application for UAE Citizen in 2019.
  • Nursing (Mobile Application) - UAE A Application Of Hospital in 2020.
  • MOE - Ministry Of Education in 2020
  • TRA - Telecommunication Regulatory Authority ( UAE Govt. Project) in 2020 to 2021.
  • TRA - Telecommunication Regulatory Authority ( Mobile Application of Android & IOS) in 2020 to 2021.
  • ZHIC - Zahid House For Islamic Culture – A Project UAE Client in 2021 to Current working.
  • MOHAP - Ministry Of Health & Prevention (71 Services for UAE Hospital for Different Departments) in 2021 to 2022

Qualities

  • Hardworking
  • Ethical and loyal
  • Team Player
  • Diligent & organized
  • Can do attitude

Affiliations

  • Volunteering & community involvement
  • Writing
  • Travel
  • Sports
  • Listening to music

Accomplishments

  • Volunteer at ITCN Asia (Sep 2018).
  • Volunteer at Mind Science (Nov 2019).
  • Certificate of Completion Fundamentals Of Neuro-Linguistic Programming (NLP).
  • Certificate of Completion The Swiss Army Knife of Negotiation.
  • Certificate of Completion The Swiss Army Knife of Deal-Closing.
  • Certificate of Completion The Psychology of Persuasion.
  • Certificate of Completion Decode The Human Mind with Sales Neuro-Linguistic Programming (NLP).
  • Certificate of Completion Script Building Masterclass.
  • Certificate of Completion Fundamentals of Sales Hypnosis.
  • Certificate of Completion Sharpening Your Pitch with Neuro-Linguistic Programming (NLP).
  • Certificate of Completion Entrepreneural Resilience & Mental Toughness.
  • Certificate of Completion Triple Your Deal Closing Rate with Neuro-Linguistic Programming (NLP).
  • Certificate of Completion Mental Paradigm Shifts & Law of Attraction In Sales.
  • Certificate of Completion Public Speaking Masterclass.
  • Certificate of Completion Sales Team Leadership Masterclass.

Languages

Urdu
First Language

References

References available upon request.

Timeline

Operations & Team Lead

WeQuote Inc
09.2022 - Current

Software Quality Assurance Analyst

Neusol LLC - Software Company
07.2018 - 08.2022

Network Support Engineer

Pakistan Telecommunication Company Limited (Part of Etisalat – UAE)
04.2015 - 06.2018

Bachelor of Science - Computer Science 1st Divison

Sir Syed University Of Engineering & Technology,

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Faraz Ahmed