FARAH
ECommerce Customer Relationship Management
KARACHI
Summary
Resourceful Digital Sales Executive with a year experience working independently and collaboratively with team to foster client relationships and drive sales.
Accomplished in emphasizing service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategize and improve sales approaches.
Overview
1
1
year of professional experience
Work History
DIGITAL SALES EXECUTIVE
SIAR DIGITAL
03.2022 - 02.2023
- Accomplished digital sales using TES and CRM expertly
- Taken real-time actions against orders through detailed visibility of item level fulfilment statuses
- Converted potential online orders into confirmed sales to maximize revenue generation
- Worked cordially as the liaison between sales, the customer and the production team
- Managed client relations and delivered successful and exponential growth for high-end luxury fashion brands
- Functioned as an order writer for several formal customized order that provided clients with all specifications including comprehensive details from measurements to the other customizations
- Gathered approved and site information to complete orders
- Interfaced with departmental heads (and escalated when needed) to track, clear issues and deliver service accurately and on-time
- Engaged directly with the production team to receive the order numbers and updates for the client and sales team Provided technical post sale support to ensure successful customer integration and implementation of company products, services and solutions
- Performed multiple responsibilities at once by focusing on one task while keeping track of others that multitasking was executed efficiently by switching back and forth between tasks based on their importance and urgency
- Taken customized orders from international customers over the phone or video calls
- Converted online orders into confirmed sales through detailed discussions with the clients to provide them the required confidence to complete the purchase, followed up with the operations team to ensure client orders and customizations are as per requirement
- Reviewed each order along with the quality control team to ensure client satisfaction
- Ensured a seamless and delightful customer experience.
- Achieved monthly revenue targets assigned on each individual brands
Education
MBA - Marketing
Preston University
PakistanSkills
- Proficiency in TES and CRM
- MS OFFICE (Excel, outlook, Word &
- PowerPoint)
- Aptness to learn new database post haste
- Maintaining Profitable and amicable relationship
- Attention to detail and follow up skills
- Lead Generation
- Closing Deals
- Strong Business Acumen and Communication
- Analytical Skills
Languages
English
Advanced
Key Achievement
Achieved sales target or exceeded goal by around 10 to 15% in every quarter.
Timeline
DIGITAL SALES EXECUTIVE
SIAR DIGITAL
03.2022 - 02.2023
MBA - Marketing
Preston University
Similar Profiles
Abraham Cortes AcevesAbraham Cortes Aceves
Surveyor at SIARSurveyor at SIAR
Narmin MansurovaNarmin Mansurova
Head of Organizational Development and Business Partnering at Innovation and Digital Development Agency under the Ministry of Digital Development and TransportHead of Organizational Development and Business Partnering at Innovation and Digital Development Agency under the Ministry of Digital Development and Transport
Budi SantosoBudi Santoso
Head of Customer Engagement at PT GTECH Digital Asia (Now PT MAPCLUB Digital Asia)Head of Customer Engagement at PT GTECH Digital Asia (Now PT MAPCLUB Digital Asia)