Farah Nadeem
Lahore, Punjab
Summary
To work under the competitive environment accept the challenging to achieve the organizational goals as well as to build carrier.
Overview
6
6
years of professional experience
Work History
Social Media Coordinator
Maryum N Maria
11.2023 - 06.2024
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Customer Service Representative
OLX Classified
03.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Social Media Coordinator
Bookme.pk
03.2022 - 10.2023
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Order Processor
OLX Mall
11.2021 - 03.2022
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Customer Service Officer
Mind Bridge
02.2018 - 01.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Sales Officer
Abacus Consulting
05.2018 - 10.2018
- Responded to customer needs by answering questions and providing detailed information about.
Education
Associate of Arts -
Govt Degree College For Women, Gawalmandi, Lahore
Lahore06.2018
Skills
- Good Communication Skills
- Confidant
- Hard Worker
Timeline
Social Media Coordinator
Maryum N Maria
11.2023 - 06.2024
Customer Service Representative
OLX Classified
03.2023 - 10.2023
Social Media Coordinator
Bookme.pk
03.2022 - 10.2023
Order Processor
OLX Mall
11.2021 - 03.2022
Sales Officer
Abacus Consulting
05.2018 - 10.2018
Customer Service Officer
Mind Bridge
02.2018 - 01.2021
Associate of Arts -
Govt Degree College For Women, Gawalmandi, Lahore