Farah Mushtaq
Faisalabad,Pakistan
Summary
Area Coordinator/Admin assistant/HR assistant
experienced at managing general initiatives and daily operations. Cheerful and professional with gift for building successful relationships with management and staff.
Resourceful Area Coordinator known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Senior Officer Branch Operations
Askari Bank Ltd
Faisalabad
06.2023 - Current
- Account opening
- Adc management
- Quality assurance
Area Coordinator
ASKARI BANK LTD
Faisalabad
06.2023 - 08.2024
- Assisting Line Manager in reviewing, initiating human resource activities/On -boarding off-boarding,performance evaluation/budget control/target achievements/trainings etc
- Scheduling meetings,bookings etc
- Monitors staffing table and prepare relevant statistical data/charts
- Monitors expenditures and compares with approved budget
- Drafts routine correspondence to respond to enquiries in respect to relevant administrative, financial audit, personnel matters
- Monitored and evaluated employee performance, providing feedback for improvement.
- Maintained accurate records of personnel data, including payroll and attendance.
- Collaborated with other departments to ensure successful completion of projects.
- Organized team meetings to discuss progress on assigned tasks or objectives.
- Resolved conflicts between employees while maintaining a positive work environment.
CUSTOMER SERVICES OFFICER
THE BANK OF PUNJAB
Faisalabad
10.2017 - 02.2023
- Quality assurance, ADCs, Dormant activation
- Account Opening, Account deepening, Customer relationship maintenance
- Banca assurance (Insurance)
- Quality assurance
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
BANK INSURANCE SALES CONSULTANT
EFU INSURANCE LTD.
Faisalabad
11.2016 - 08.2017
- Developed customer profiles to identify appropriate insurance solutions.
- Created detailed financial plans for clients, including budgeting, investment strategies, and retirement planning.
- Presented customized insurance solutions to customers based on their individual needs.
- Provided product information and answered questions from potential customers regarding coverage options.
- Assisted customers in filing claims and resolving issues with existing policies.
- Maintained accurate records of client interactions in company database system.
- Managed customer inquiries via telephone, email, or face-to-face meetings.
- Identified opportunities for cross-selling additional products or services.
- Generated leads through cold calling, networking events, referrals.
- Researched current market conditions and identified new business opportunities.
ADMINISTRATION OFFICER
ILM COLLEGE PAKISTAN
Faisalabad
05.2011 - 12.2013
- Assisting in budget allocation
- Scheduling & Handled fee related issues
- Data entry
- Quality assurance
- Ensuring smooth day-to-day operations etc
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Coordinated the recruitment process from initial job advertisement through to interviewing candidates.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Answered incoming telephone calls and responded to enquiries promptly and courteously.
- Maintained accurate records of employee attendance data using HR software applications.
- Produced detailed minutes of meetings for circulation to relevant personnel.
Education
JAIBP/CHARTERED BANKER -
Institute of Bankers of Pakistan
Faisalabad, Pakistan11.2024
MASTERS IN BUSINESS ADMINISTRATION - Finance
Virtual University Of Pakistan
Faisalabad, Pakistan04.2011
INTERN -
State Life Insurance Cooperation Pakistan
Faisalabad, Pakistan01.2011
BACHELORS IN COMMERCE -
University of the Punjab
Faisalabad, Pakistan09.2008
F.SC - Pre-Medical
Board of intermediate and secondary education Faisalabad
Faisalabad, Pakistan03.2006
MATRICULATION -
Board of intermediate and secondary education faisalabad
Faisalabad, Pakistan03.2004
Skills
- Soft Skills
- Team-work oriented time management Critical Thinking Excellent verbal communication Stress management budgeting and managing Organizational and planning skills Business Development
- Professional Skills
- Quick books Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
- Social Media Skills
- LinkedIn Skype Social Media including Facebook , WhatsApp and Twitter Google Docs Zoom
- Customer service oversight
- Employee performance management
- Team management
- Documentation skills
- Capacity utilization
- Operational efficiency
- Work planning and scheduling
- Reporting skills
- Quality control
Name & Contact
Contact
Faisalabad 38000
Skills
- Capacity utilization
- Operational efficiency
- Work planning and scheduling
- Reporting skills
- Quality control
Education and Training
Faisalabad, Pakistan,Faisalabad, Pakistan,Faisalabad, Pakistan,Faisalabad, Pakistan,Faisalabad, Pakistan,Faisalabad, Pakistan
Languages
C1,1,C2,1
Timeline
Senior Officer Branch Operations
Askari Bank Ltd
06.2023 - Current
Area Coordinator
ASKARI BANK LTD
06.2023 - 08.2024
CUSTOMER SERVICES OFFICER
THE BANK OF PUNJAB
10.2017 - 02.2023
BANK INSURANCE SALES CONSULTANT
EFU INSURANCE LTD.
11.2016 - 08.2017
ADMINISTRATION OFFICER
ILM COLLEGE PAKISTAN
05.2011 - 12.2013
JAIBP/CHARTERED BANKER -
Institute of Bankers of Pakistan
MASTERS IN BUSINESS ADMINISTRATION - Finance
Virtual University Of Pakistan
INTERN -
State Life Insurance Cooperation Pakistan
BACHELORS IN COMMERCE -
University of the Punjab
F.SC - Pre-Medical
Board of intermediate and secondary education Faisalabad
MATRICULATION -
Board of intermediate and secondary education faisalabad