Fakhar Hayat
Islamabad
Summary
With 6+ years working in fast-paced start-ups with diverse industries background in like ride-hailing, e-commerce, logistics & delivery, and tourism. A skilled professional in supply acquisition, strategic planning, and operational optimization. Expert in identifying operational gaps, implementing efficient solutions, and driving growth in dynamic environments. With a focus on innovation and diversification, excel in devising GTM strategies to capitalize on market trends. Proficient in logistics optimization and strategic partnership development, reducing costs and improving efficiencies. A track record of demonstrating strong leadership, analytical prowess, and stakeholder management, ensuring operational excellence and fostering growth.
Overview
6
6
years of professional experience
Work History
Head of Supply & Operations
GoZayaan - A travel marketplace
03.2023 - Current
- Owning & managing supply acquisition, retention & fulfillment for two categories - Hotels & Tours
- Built optimized process flows to bring efficiencies and ensuring scalability
- Launched LiveOps strategy, leading to a 10% increase in margins
- Setting the business strategy & direction for both categories - Hotels & Tours.
Category Head - Hotels
GoZayaan - A travel marketplace
03.2022 - 02.2023
- Devised GTM strategy and spearheaded the launch of Hotels category, acquiring 1000+ hotels in 3 months
- Analyzed market trends, identified opportunities, and successfully expanded hotel services to 5 new cities, contributing to estimated annual revenue growth of $1M.
National Supply Manager
Cheetay Logistics - A Pakistani food & Grocery delivery platform
02.2021 - 02.2022
- Led a team of 40 resources across Pakistan, implemented sourcing strategy ensuring optimized supply cost
- Locked strategic partnerships to streamlined logistics operations, reducing delivery times by 30% and optimizing delivery costs.
Supply Acquisition & Experience Lead
Careem, an Uber Company
12.2017 - 10.2019
- Launched Careem services in new city, acquired the required supply for the launch and built the GTM strategy with the GM Pakistan
- Launched two new categories, Careem Bike & Business Plus in one of the major markets in Pakistan, Lahore
- Led growth and operations teams in five cities, achieving a 40% increase in monthly supply acquisition and driving revenue growth by $1.5M per quarter
- Managed Careem's 16 franchises and introduced a new performance tracking mechanism, HCS (health check-up score) to improve the captain CSAT & Customer Rating and achieved the highest rating (4.9).
Education
Bachelor of Science - Economics
Lahore University of Management Sciences
Lahore06.2017
Skills
- Reporting & Analytics
- Strategic Planning
- P&L Forecasting & P&L Management
- Stakeholder Engagement & Management
- Category Management
- Leadership
- Process Optimization
- Operations Management
- Agility & Adaptability
- Microsoft & SQL
Personal Information
Date of Birth: 08/09/95
Timeline
Head of Supply & Operations
GoZayaan - A travel marketplace
03.2023 - Current
Category Head - Hotels
GoZayaan - A travel marketplace
03.2022 - 02.2023
National Supply Manager
Cheetay Logistics - A Pakistani food & Grocery delivery platform
02.2021 - 02.2022
Supply Acquisition & Experience Lead
Careem, an Uber Company
12.2017 - 10.2019
Bachelor of Science - Economics
Lahore University of Management Sciences
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