Faizan Uddin Siddiqui

Key Responsibilities

IT Strategy & Leadership

• Develop and implement an IT strategy that supports the organization’s overall business objectives.
• Lead and manage the IT department, providing direction and mentorship to the IT team, ensuring efficient operations and continuous improvement.
• Collaborate with senior executives to assess technology needs, identify opportunities for innovation, and ensure alignment with corporate strategy.
• Formulated policies and procedures to streamline operations.

Technology Infrastructure & Operations

• Oversee the design, implementation, and management of the organization’s IT infrastructure, including networks, servers, storage, and cloud solutions.
• Ensure system availability, performance, and scalability to meet organizational needs.
• Lead disaster recovery planning and ensure robust business continuity measures are in place.

Project Management & Systems Integration

• Lead major IT projects, including system upgrades, ERP implementations, and cloud migrations.
• Coordinate cross-functional teams to deliver projects on time and within budget, ensuring minimal disruption to business operations.
• Oversee the integration of new systems and technologies into existing infrastructure.

Cybersecurity & Compliance

• Develop and maintain a strong cybersecurity posture, including proactive risk management, threat detection, and response measures.
• Ensure compliance with industry regulations, standards (e.g., ISO, GDPR, HIPAA, ISO 20000-1, ISO 27000), and internal policies.
• Lead IT audits, ensuring that the organization meets all regulatory and security requirements.

Vendor Management & Procurement

• Manage relationships with external vendors, negotiate contracts, and oversee the procurement of IT hardware, software, and services.
• Evaluate and implement third-party solutions that drive cost-efficiency and meet organizational needs.
• Ensure service level agreements (SLAs) are met by all vendors.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Budgeting & Financial Management

• Develop and manage the IT department’s budget, ensuring cost-effective use of resources.
• Monitor IT expenditures, identify cost-saving opportunities, and ensure alignment with financial objectives.
• Provide regular financial and operational reports to senior management.

Team Development & Leadership

• Lead the recruitment, development, and retention of top IT talent.
• Foster a culture of collaboration, innovation, and accountability within the IT team.
• Provide ongoing training and professional development opportunities for IT staff.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

Business Process Improvement

• Work with key business stakeholders to identify opportunities to improve operational efficiency through technology.
• Drive automation initiatives and digital transformation projects that enhance productivity and reduce costs.
• Monitor the latest technology trends and innovations, recommending relevant applications for the business.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Collaborated with stakeholders to define business requirements for new technology implementations.
• Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
• Led digital transformation initiatives, driving innovation and operational excellence across the organization.
• Optimized network performance with proactive monitoring and system maintenance tasks.

Key Responsibilities:

• Network Infrastructure Management:
• Installed and maintained LAN, WAN, network segments, Internet, and intranet systems to ensure efficient communication and connectivity.
• Administered network hardware and software, ensuring the stability and availability of network services to meet user requirements.
• Evaluated system performance, identifying areas for improvement and implementing modifications for optimized network function.
• Designed and deployed networks, including network address assignment, routing protocols, and table configurations for seamless operations.
• Maintained network servers, including file servers, VPN gateways, and intrusion detection systems, ensuring system security and integrity.
• Security & Connectivity:
• Monitored network performance to ensure security and availability for authorized users, proactively addressing potential threats.
• Maintained network integrity, including server deployment, security updates, and configuration of authentication/authorization protocols for directory services.
• Administered NETGEAR ProSafe Gigabit Quad WAN SSL VPN Firewalls, Untangle Firewalls, and other security appliances.
• IT Systems Administration:
• Installed and managed Nortel BCM 400/200, Norstar, and Nortel Option 11 through 81C systems, overseeing configuration and maintenance to support call center operations.
• Administered Call Pilot systems for streamlined voice messaging and call handling capabilities.
• Managed ISA Server with Windows Server 2003 and TMG 2006 with Windows Server 2008 for secure and reliable network access.
• Handled the installation, configuration, and administration of Asterisk Asteria SGI servers for VoIP communication, managing over 300 users.
• Hardware & Software Management:
• Installed and maintained Dell PowerEdge R710/R740 servers, ensuring high performance and availability for mission-critical operations.
• Managed the deployment of operating systems, including Windows XP, Windows 7/8/10, and Ubuntu 14.06 LTS, across the network.
• Installed and maintained Oreka TR Voice Recording Server with support for Nortel UNIStim, SIP, and H323, using SQL Server 5.6 and Tomcat 6 for data management.
• Telecommunications & VoIP Systems:
• Managed the setup, installation, and maintenance of Nortel telephony systems, collaborating with telecom providers for provisioning and resolving issues related to fiber and internet services.
• Oversaw the installation and administration of IP cameras for security and surveillance, including models from Sony, Vertigo, and VNBHD12812IR.
• Coordinated with vendors and service providers to ensure seamless service delivery and quick resolution of technical issues.
• Vendor & Client Coordination:
• Worked closely with telecom providers and vendors to ensure the timely provisioning and smooth operations of call center infrastructures.
• Installed and maintained network frames for new clients, ensuring rapid setup and onboarding for call center environments.
• Call Center Systems Management:
• Oversee the installation, configuration, and management of call center solutions including Asterisk Server, VICIDIAL Server (Cluster), and 3CX PBX.
• Ensure seamless operation and configuration of call center software to meet business communication needs.
• Firewall and Security Systems:
• Install, configure, and manage PFSENSE, Fortinet, Net gear Firewalls, and Juniper IDPS to secure network traffic and safeguard company assets.
• Implement security policies and monitor for potential threats to maintain a secure working environment.
• Active Directory and VPS Management:
• Configure and manage Active Directory Services to streamline authentication and authorization across the organization.
• Manage VPS Servers and ensure the administration, installation, and upkeep of cPanel and WHM Servers for hosting websites and applications.
• Social Media and Online Presence:
• Handle social media accounts including Indeed, LinkedIn, Instagram, and Facebook to manage the company's digital presence and engagement with stakeholders.
• Biometric & CRM Integration:
• Manage the configuration and integration of biometric systems with in-house developed CRM systems to streamline employee attendance and access control.
• VoIP Carrier Management:
• Oversee the configuration, management, and optimization of VoIP carriers to ensure efficient voice communication services within the call center.
• Established IT governance framework to ensure compliance with industry standards and regulations.
• Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
• Introduced comprehensive training programs for end-users on new systems or software updates.

• Oversaw hardware and software procurement, ensuring acquisition of reliable technologies that met organizational needs.
• Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.
• Ensured seamless integration between departmental systems through diligent management of interdepartmental communication channels.
• Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
• Led team of IT professionals in successful execution of major projects, resulting in improved business operations.
• Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
• Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
• Implemented effective disaster recovery plans, minimizing potential losses due to unexpected events or system failures.
• Elevated company-wide technical competencies by developing robust training programs on essential software tools usage best practices.
• Improved data security through implementation of comprehensive cybersecurity measures and employee training programs.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Managed approximately 30 domains and email servers.
• Oversaw hardware and software procurement, ensuring the acquisition of reliable technologies that met organizational needs.
• Conducted meticulous risk assessments to identify potential vulnerabilities in existing systems architecture before addressing them proactively.

• Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Researched and analyzed known hacker methodology, system exploits and vulnerabilities to support Red Team Assessment activities.
• Created written reports, detailing assessment findings and recommendations.
• Provided oral briefings to leadership and technical staff, as necessary.
• Provided occasional, assistance with the development and maintenance of internal Red Team methodology, to include training program.
• Performed risk assessments to ensure corporate compliance
• Developed agenda for quarterly audit program
• Conducted security event monitoring for corporate wide in-scope applications
• Performed application security and penetration testing using Rational App scan
• Managed the quarterly employment verification process
• Conducted onsite penetration tests from an insider threat perspective.
• Penetrated DoD network defense mechanisms externally utilizing various methods and techniques (withheld for operational security).
• Analyzed malware behavior, network infection patterns and security incidents
• Analyzed approximately 5 classified network security intelligence reports on a daily basis.
• Produced advisory reports regarding 0-day exploits, CVE vulnerabilities, current network
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Administrating and managing email domain servers, updating patches, reviewing security checks.
• Administration and management of VPS/WHM cloud-based email servers.
• Configuration and administration of Avaya IP office 500-V2.
• Resolve technical issues associated with 3CXHOST hosted communications products via phone, e-mail, and/or chat
• Service assigned customers to meet all of their technical and account management requirements
• Meet or exceed customer satisfaction and productivity metrics
• 3+ years of providing technical 3CX support, preferably in a cloud computing or telephony environment
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Administrating and managing email domain servers, updating patches, reviewing security checks.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

Responsibilities:

Key Projects: Consultancy Services for National Bank of Pakistan (NBP) Application & Database Security Review for ORIX Leasing Pakistan Limited

• Client Requirements Gathering: Met with clients to understand their business needs, systems specifications, and work practices, ensuring alignment with project objectives.
• Scope Definition & Project Planning: Collaborated with clients to define the scope of projects, planned timescales, and allocated necessary resources for successful project execution.
• Technical Requirements & Analysis: Analyzed clients' IT requirements, providing independent advice on software, hardware, and network needs, while developing and implementing agreed solutions.
• System Implementation: Managed the installation of new systems and IT infrastructure, ensuring seamless integration into existing setups and minimal disruption to client operations.
• Reporting & Presentations: Delivered comprehensive reports and oral presentations, explaining solutions and progress updates to clients and stakeholders.
• On-Site Client Engagement: Frequently traveled to client sites, liaising with employees at all organizational levels to ensure smooth project implementation.

Role: IT Consultant
Year: 2014-2015

Audit Scope:

· Review of Security Configuration/Parameters Settings

· Review of Security of Application Data stored in the Database

· Review of Access Rights Management

· Review of Auditing, Logging & Monitoring

· Review of interface security with Database and/or other Application

· Review of Availability & Disaster Recovery Arrangements

· Review of Change management, Configuration Management, Backup management and

· Deployment/Release Management

· Review of Security in Application Development Procedures (SDLC)

Review of any other specific observation of Internal Audit Department

Key Achievements:

• Core Banking Solution (Paris Branch): Led the deployment and integration of a core banking solution, modernizing the bank's operations at its Paris branch.
• NBP New York Branch Upgrade: Procured hardware/software and provided technical support for a significant IT infrastructure upgrade at the New York branch.
• Other Procurement Projects: Managed the procurement of essential IT hardware including laptops, biometric machines, barcode readers, anti-money laundering solutions, and slip impact printers for various branches.

Role: Technical Reviewer / IT Auditor
Year: 2014
Key Achievements:

• Conducted a thorough review of application and database security, providing critical insights and recommendations to enhance ORIX's IT security framework.

Job Responsibilities:

Network Infrastructure Management Security & Compliance System Installation & Support User & Client Management Backup & Recovery Customer & Client Interaction Project Management & Documentation Vendor & Client Communication Team Leadership Network Design & Implementation Perimeter Security Administration Advanced Troubleshooting & Remote Support

• Configuration and Monitoring: Configured and monitored OSPF, Static Routes, Access Control Lists (ACL), bandwidth allocations, and Remote Access VPN to optimize network performance and security.
• LAN & WAN Management: Oversaw the monitoring and configuration of all LAN and WAN links, including physical connectivity, using SolarWinds and MRTG tools to ensure optimal network uptime.
• Network Troubleshooting: Established and maintained network performance through configuring new network setups, identifying, and troubleshooting connectivity issues to minimize downtime.
• Performance Reporting: Reported network operational status by gathering and prioritizing data, ensuring stakeholders were informed about network performance and potential issues.
• Network Security: Secured network systems by enforcing strict policies, defining and monitoring access, and installing firewalls, antivirus software, and other security tools to protect against external threats.
• Access Management: Managed user accounts, permissions, and password setups while maintaining high security for internal systems, especially those related to remote access and the internet.
• Hardware & Software Installation: Installed new software, servers, printers, and workstations, ensuring smooth integration into the network. Managed regular upgrades to maintain system efficiency.
• Technical Support: Provided technical support for end-users and remote clients, troubleshooting network, bandwidth, and system faults, as well as responding to escalated trouble tickets.
• User Account Setup: Managed the setup of user accounts, permissions, and passwords for both internal and remote users.
• Network Usage & Security Monitoring: Monitored network usage and security levels, ensuring continuous protection against potential vulnerabilities.
• System Backups: Managed system backups, ensuring business continuity by regularly backing up critical data and restoring systems after crashes.
• Disaster Recovery: Developed and executed disaster recovery plans to reduce downtime in the event of system failures or cyber attacks.
• Customer Support: Delivered remote support to on-site engineers and clients, troubleshooting initial installation issues and resolving service issues.
• Escalation Management: Handled escalated trouble calls and collaborated with Network Operations Engineering and third-party vendors to resolve complex issues.
• Project Management: Led the design and implementation of WAN and LAN network infrastructure, including the configuration of Cisco 3600, 7200, 3550/3750-L3 switches and VLAN setups.
• Documentation: Documented network problems, solutions, and system configurations to maintain an accurate log of system performance and troubleshooting efforts.
• Vendor Relations: Managed relationships with vendors and clients, communicating technical requirements, troubleshooting issues, and ensuring service-level agreements (SLAs) were met.
• Customer Interaction: Captured customer requirements, analyzed symptoms, and provided solutions via email, phone, and remote connection tools, ensuring a high level of service delivery.
• Supervision & Training: Supervised help desk technicians, providing mentorship and guidance to improve technical skills and troubleshooting capabilities.
• Network Infrastructure Design: Designed and implemented network infrastructure for branch offices, utilizing Cisco switches and routers, and configuring VLAN, VTP domains, and trunking.
• Radio & Fiber Link Management: Managed the monitoring and maintenance of radio and fiber links for branch locations to ensure uninterrupted connectivity.
• Firewall Management: Maintained and administered perimeter security systems, including firewalls and intrusion detection systems (IDS), protecting the network from unauthorized access and threats.
• Network Problem Resolution: Analyzed and corrected network problems both remotely and on-site, resolving issues in real-time to ensure uninterrupted services.
• Monitored network capacity and performance to diagnose and resolve complex network problems.