Faizan Shahid
Relationship Manager
Kot Radha Kishan
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Relationship Manager
Faysal Bank Ltd
Kot Radha Kishan
10.2017 - Current
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted customers with opening accounts and signing up for new services.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Educated customers about Product or Service options and processed purchases.
Business Development Officer
Meezan Bank Ltd
Kot Radha Kishan
01.2017 - 08.2017
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by Number%.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Managed portfolio of Number accounts and $Amount in sales.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Developed customer relationships and increased overall sales by Number%.
Education
Master Of Science - Information Technology
Imperial College of Business Studies
Lahore 09.2015 - 09.2017
Bachelor Of Arts - Liberal Arts And General Studies
University of The Punjab
Lahore 07.2012 - 08.2014
Intermediate Of Commerce - Commerce
Quaid E Azam College of Accountancy & Commerce
Lahore 09.2003 - 08.2005
Skills
Wealth management offerings
Customer portfolio management
Relationship building and management
Banking
Business relationship cultivation
Loans
New business generation
Service support
Client Relationships
Sales expertise
Business Development
Product knowledge
Wealth Management
Written and verbal communication
Data Analytics
Timeline
Relationship Manager
Faysal Bank Ltd
10.2017 - Current
Business Development Officer
Meezan Bank Ltd
01.2017 - 08.2017
Master Of Science - Information Technology
Imperial College of Business Studies
09.2015 - 09.2017
Bachelor Of Arts - Liberal Arts And General Studies
University of The Punjab
07.2012 - 08.2014
Intermediate Of Commerce - Commerce
Quaid E Azam College of Accountancy & Commerce
09.2003 - 08.2005