Faizan Aziz

• Re-engaged to drive production reliability for large-scale GaussDB distributed clusters, returned on request to strengthen platform stability and performance.
• Lead incident response and root cause analysis across database, OS, storage, and network layers
• Engineer disaster recovery and replication strategies aligned with RTO/RPO
• Perform performance tuning and capacity planning to maintain scalability and stability
• Managed Linux infrastructure, optimised OS performance, implementing security hardening, and conducting capacity planning.
• Developed Bash automation scripts to streamline health checks, monitoring, and routine tasks.

Platform owner for Red Hat OpenShift and IBM Cloud Pak for Data (CP4D), supporting reliability and production operations across 6+ international enterprise projects.

• Ensured availability, stability, and effective lifecycle management of OpenShift and CP4D platforms across PROD, DR, and UAT environments.
• Managed containerized and stateful workloads, including DB2 Warehouse, MongoDB Enterprise, and Cloud Pak services, to support operational demands.
• Designed and supported HA/DR solutions including DB2 HADR and MongoDB Replica Sets, aligned with RTO/RPO.
• Managed ODF/FDF (Ceph) storage, including capacity, health, performance, and production troubleshooting.
• Delivered L3 production support, troubleshooting incidents, conducting root cause analysis and implementing corrective actions across OpenShift, storage, and workloads.
• Developed Bash automation, health checks, monitoring, and alerting to improve operational efficiency and reliability.

• Managed production database environments for ZONG's CRM and billing platforms, leading 4 engineers to ensure 24/7 reliability.
• Developed automated monitoring and alerting systems to enhance incident detection and response.
• Conducted root cause analysis and implemented permanent solutions for recurring production issues.

Managed Oracle environments across DEV, TEST, UAT, and PROD, ensuring high performance and reliability.

• Engineered HA/DR using RAC, Data Guard & GoldenGate; managed capacity, security, masking, and audit controls.
• Provided reliability engineering for Zain Telecom's Oracle platforms across Iraq and Bahrain — contracted via Ericsson as third-party resource.
• Ericsson (Third-Party Contractor – Zain Telecom, Iraq & Bahrain) - Sep 2012 to Jan 2018