Faizan Ayub
Client Support Representative
Lahore, Punjab
Summary
Proven leader with a track record of enhancing customer service at DIGITAL PRIMA (PVT) LTD through effective project management and staff training. Skilled in Microsoft Office and creative thinking, I've significantly improved patient and client support processes, ensuring privacy, efficiency, and satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Support Representative
DIGITAL PRIMA (PVT) LTD
01.2022 - Current
- Manage incoming calls and emails and handle appropriate follow-up
- Delivered compassionate support to patients, addressing inquiries, scheduling appointments, and providing information on services and procedures.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Provided guidance and support to patients during pre- and post-appointment phases, including preparing for procedures and follow-up care instructions.
- Utilized electronic health record (EHR) systems to track patient information, schedule appointments, and manage medical documentation.
- Handled patient inquiries regarding charges and payment processing, providing clear explanations and resolving any discrepancies.
- Processed patient card payments accurately and efficiently, ensuring timely and correct billing for services rendered.
Client Support Representative
DIGITAL PRIMA (PVT) LTD
11.2020 - 12.2021
- Facilitated smooth onboarding experiences for new clients or employees by managing the entire process from initial contact to successful integration.
- Conducted initial assessments to identify and address any potential issues or gaps in understanding, providing proactive solutions.
- Managed and organized documentation using Office 365 tools, including SharePoint and OneDrive, to ensure efficient storage and retrieval of files.
- Collaborated with team members using Teams to share, edit, and review documents in real time, enhancing productivity and communication.
- Managed IT support tickets using a ticketing system to track, prioritize, and resolve technical issues efficiently.
- Monitored and tracked onboarding progress, ensuring timely completion of all required steps and follow-up on any outstanding tasks or concerns.
Senior Patient Scheduler
Tech Brevity
09.2019 - 10.2020
- Utilized electronic scheduling tools and software to streamline appointment booking, tracking, and reporting.
- Coordinated patient appointments efficiently, managing scheduling systems to ensure optimal use of time and resources.
- Monitored and managed appointment waitlists, prioritizing urgent cases and ensuring timely care for all patients.
- Processed and verified prescription orders before sending to ensure accuracy and completeness of medication details
- Coordinated with healthcare providers to confirm prescription details and address any questions or modifications needed for accuracy.
Travel Consultant
Mina Tours UK
02.2016 - 02.2019
- Provided expert travel advice and personalized recommendations to clients, including destination selection, itinerary planning, and travel arrangements.
- Provided exceptional customer service, addressing client inquiries, resolving issues, and making adjustments to travel plans as needed.
- Handled post-booking support, including managing cancellations, modifications, and refunds, ensuring a smooth and positive experience for clients.
- Handled post-booking support, including managing cancellations, modifications, and refunds, ensuring a smooth and positive experience for clients.
Education
Bachelor of Science -
Karachi University
Karachi, Sindh, Pakistan 05.2001 -
High School Diploma -
Dehli College
Karachi, Sindh, Pakistan 05.2001 -
Skills
- Training and Development
- Creative Thinking
- Project Management
- Creative Thinking
- Maintain Systems
- Staff Management
- Time Management
- Customer Service
- Microsoft Office
- Leadership
Timeline
Patient Support Representative
DIGITAL PRIMA (PVT) LTD
01.2022 - Current
Client Support Representative
DIGITAL PRIMA (PVT) LTD
11.2020 - 12.2021
Senior Patient Scheduler
Tech Brevity
09.2019 - 10.2020
Travel Consultant
Mina Tours UK
02.2016 - 02.2019
Bachelor of Science -
Karachi University
05.2001 -
High School Diploma -
Dehli College
05.2001 -
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