FAIZA MANZAR
Lahore,Pakistan
Summary
Communicative customer service experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
11
11
years of professional experience
Work History
Customer Support Executive
Tribe Consulting
Lahore
10.2023 - 12.2024
- Correctly placed orders and add details about customers.
- Responded to customer inquiries via phone, email and chat.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Executive
Mindbridge Lahore, Pakistan
Lahore
09.2022 - 09.2023
- Provided prompt and courteous service to customers via phone, Email, and chat
- Resolved customer complaints in a timely manner while maintaining a professional attitude
- Maintained accurate records of customer interactions, transactions, and comments in the database system
- Identified opportunities for process improvement within the customer service department
- Developed strong relationships with customers by providing knowledgeable advice on products and services
Home Tutor, English Teacher
01.2014 - 01.2022
Teaching, Senior English Teacher
01.2014 - 01.2021
Education
Master - Urdu Literature
Punjab University
01.2021
Master - English Literature
Punjab University
01.2020
Bachelors - English Literature, Persian and Journalism
Fatimah Jinnah College
01.2013
I.COM -
Standard College
01.2011
Matric - Arts
Educators School System
01.2009
Skills
- Customer service
- Adaptability
- Verbal Communication
- Interpersonal Skills
- Problem-Solving
Languages
English, Urdu, Japanese (Basic)
References
[Available upon request.]
Hobbies and Interests
Reading, Writing, Swimming, Traveling, Puzzles, Badminton
Timeline
Customer Support Executive
Tribe Consulting
10.2023 - 12.2024
Customer Service Executive
Mindbridge Lahore, Pakistan
09.2022 - 09.2023
Home Tutor, English Teacher
01.2014 - 01.2022
Teaching, Senior English Teacher
01.2014 - 01.2021
Master - Urdu Literature
Punjab University
Master - English Literature
Punjab University
Bachelors - English Literature, Persian and Journalism
Fatimah Jinnah College
I.COM -
Standard College
Matric - Arts
Educators School System