Camping
Faiz Rasool
General Manager - Operations
Lahore
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English. Committed to resolving problems. A good team player who can work under pressure of deadlines.
Overview
20
20
years of professional experience
Work History
Operations Consultant
Youth Impact
Islamabad
03.2022 - Current
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Adhered to social distancing protocols and wore mask or face shield.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Consultant
Training Impact Limited
Lahore
04.2020 - Current
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed written documents and reports related to programs and operations.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked flexible hours across night, weekend and holiday shifts.
- Prepared annual budgets with controls to prevent overages.
- Managed more than 20 client business projects in 2022.
- Evaluated suppliers to maintain cost controls and improve operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manager of Operations
Training Impact Limited
Lahore
06.2019 - 03.2022
- Prepared annual budgets with controls to prevent overages.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 20 % decrease in waste.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
Office Administrator
Training Impact Limited
Lahore
06.2013 - 05.2019
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with coordination and hosting of company events.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Office Assistant
Training Impact Limited
Lahore
10.2011 - 05.2013
- Provided clerical support, addressing routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Streamlined document processing to improve traceability.
- Verified accuracy of business records by consistently updating customer information.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Secured essential information and determined logistics to coordinate meetings and travel.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Supported staff on special assignments and ad hoc projects.
Procurement Officer
Kestral SPD
Quetta
08.2008 - 03.2011
- Built relationships with vendors to negotiate ideal terms for purchases.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Developed and strengthened supplier relationships.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
Office in Charge
Bin Naseeb Hajj & Umrah
Ajman
10.2006 - 04.2009
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Monitored company inventory to keep stock levels and databases updated.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
Sales Representative
Bash Tools
Sydney
04.2002 - 06.2004
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Developed and grew leads through repeat business and customer referrals.
Education
Diploma - Logistics & Supply Chain Management
Skills Development Council
Peshawar 04.2001 -
Bachelor of Arts - Fine Arts
Al Khair University
Azad Jammu & Kashmir 04.2001 -
Skills
Planning and execution
undefinedInterests
Motor cycle traveler
I am one of the first group of motorcycle travelers who traveled from Pakistan to Iran back in 2019. it was a 26 day journey to celebrate Pakistan's independence day at Pakistan embassy Tehran. Besides that i am senior member of Cross Route Motorcycle and Travelers club of Pakistan.
Timeline
Operations Consultant
Youth Impact
03.2022 - Current
Operations Consultant
Training Impact Limited
04.2020 - Current
Manager of Operations
Training Impact Limited
06.2019 - 03.2022
Office Administrator
Training Impact Limited
06.2013 - 05.2019
Office Assistant
Training Impact Limited
10.2011 - 05.2013
Procurement Officer
Kestral SPD
08.2008 - 03.2011
Office in Charge
Bin Naseeb Hajj & Umrah
10.2006 - 04.2009
Sales Representative
Bash Tools
04.2002 - 06.2004
Diploma - Logistics & Supply Chain Management
Skills Development Council
04.2001 -
Bachelor of Arts - Fine Arts
Al Khair University
04.2001 -
Similar Profiles
Joel CodlingJoel Codling
Residential Youth Worker at Youth ImpactResidential Youth Worker at Youth Impact
Blessed UviegharaBlessed Uvieghara
Youth Support Worker at Youth Impact Jeunesse IncYouth Support Worker at Youth Impact Jeunesse Inc
Jéssica Daniele Da Costa LeandroJéssica Daniele Da Costa Leandro
Youth Advisor at Youth Impact JeunesseYouth Advisor at Youth Impact Jeunesse