Faisal Yar Khan
Channel Partner Billing Specialist
House No 696, F2 Block, Street 1, Wapda Town Lahore.,PB
Summary
Enthusiastic and motivated individual with a strong desire to continuously learn and grow. Thrives on working with new and innovative ideas. Excels in challenging environments where skills and abilities are trusted. Eager to take on new ventures and become a seasoned professional. Demonstrated success in efficiently handling client inquiries, billing, and administrative tasks. Well-versed in contracts and other documents impacting billing processes. Proficient in preparing professional, polished statements, and business correspondence.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Billing Specialist - Time Clock Plus
TCP Software
10.2022 - Current
- Operate at a high level of integrity
- Create/Renew subscriptions, post invoices, receipts and credits
- Review contracts and make necessary amendments when creating/renewing subscriptions
- Resolve customer billing issues across cases, email, phone and internal escalation channels within SLA
- Assist internal teams through a quote to cash process, pricing recommendations and negotiation, vendor registrations, payment collections and bug reporting etc
- Accounts Receivable activities, make calls and send reminder emails in compliance with the predefined workflow to ensure all clients remain informed of their outstanding debts and payment deadlines
- Conduct account audits & research to ensure corrective actions are taken with regard to billing, subscription and invoicing inquiries
- Provide and escalate as-needed solutions to any relative problems of clients and stakeholders
- Ability to write thorough reports on billing activities and actions taken with clear and verifiable information
- Familiarity with Business Systems i.e
- Salesforce, Zuora, Netsuite etc
- Strong compliance with pre-defined SOP and workflows
- Other billing-related duties as assigned by management.
Technical Support Executive
TCP Software
02.2022 - 10.2022
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment
- Working as a Billing, Retention and Price uplift Executive to retain and uplift customer
- Practice effective, excellent communication with management, customers, and support staff
- Provide fanatical support and service to account base.
Management Information Systems Specialist
Cedar Financial
12.2019 - 01.2022
- Provide support and maintenance to existing management information systems (MIS)
- Generate and distribute management reports in an accurate and timely manner
- Develop MIS documentation to allow for smooth operations and easy system maintenance
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on a periodic basis
- Develop an MIS system for customer management and internal communication
- Provide strong reporting and analytical information support to the management team
- Understand customer problems and provide appropriate technical solutions
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness
- Participate in cross-functional meetings to resolve recurring customer issues
- Provide customer support and assistance in issue troubleshooting and resolution
- Develop and implement policies and procedures for electronic data processing and computer systems operations and development
- Meet with managers to discuss system requirements, specifications, costs, and timelines
- Control the system's budgets and expenditures.
Shift In-Charge - Security & Protocol
JS Bank
03.2019 - 12.2019
- Maintained the highest standard of customer service at all times
- Provided protocol to executives, managing directors, CEO or our private banking customers
- Responsible for executing and managing all functions of the lounge
- Be environmentally aware of any suspicious activities and Inform It to CAA (Civil Aviation Authority) security
- Maintained the accurate weekly inventory of beverages and other food items as requested
- Ensured adherence to compass & JS bank policies and procedures
- Ensured adherence to compass food safety and physical safety policies and procedures
- Ensured that appropriate quality standards and practices are in place
- Foster excellent employee morale and customer service attitude
- Adhere daily to key performance Indicators to ensure client expectations are continuously being met
- Responsible for addressing customer concerns and questions in a timely and professional manner.
Retail Executive
SMSA Express Transportation Co.Ltd
12.2014 - 01.2019
- Training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Planning
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and meeting sales targets
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays.
Assets Controller
Metal Services for Trading & Cont. Co
09.2013 - 12.2014
- Managed vehicle license and Insurance
- Maintained a record of violations against vehicles
- Up-to-date with every asset on a weekly basis
- Prepared internal invoices to manage records
- Managed & update rental Invoices to head office finance
- Monthly update every project cost to PSD manger
- Frequent correspondence with head office Khobar regarding cost allocation project wise
- Coordinate with rental companies regarding vehicles & equipment conditions.
Territory Office - Banking
TCS Express & Logistics
09.2010 - 08.2013
- Arrange to post of recovered pay-order /cash
- Maintain a record of customers
- Organize a growth-wise customer list annually
- Customer profiling & customer relationship
- Customer visiting for sales and recovery
- Billing and Invoicing to our customers
- Maintain records through Oracle & MySQL
- Prepare presentations and analysis reports of our Top customers & present.
Data Processing Officer & In-charge I.T
TCS Express & Logistics
09.2008 - 08.2010
- Preparation of MIS for decision making
- Proper handling and scheduling of data communication by email with 12 other DP centers throughout the network
- Frequent correspondence with head office Karachi, other computer centers in-network and branch offices in respect of data and reports
- Successfully manage the seasonal (mega activity and achieve the best performance award)
- Suggestion to authorities to improve work productivity, the best utilization of resources
- (systems)
- Managing different Projects, like bill deliveries of the telecom sector, and other general clients, like metro, Makro and the same as the banking sector like BAF, BOP, ABL, MCB, etc
- Technical support provision to 85 systems 8 Printers and 3 scanners on request
- Coordinate with Team leader projects to ensure maximum support to the team as well as couriers
- Manage and allocate bar codes to metro, makro, telenor, and mobilink.
Education
Bachelor's degree - Mass Communication/Media Studies
Allama Iqbal Open University
01.2019 - 04.2021
F.A - Art/Art Studies, General
Pak American College
01.2003 - 04.2005
Matric - Science
The Nation School
01.2000 - 04.2002
Skills
Communication
Oracle
Windows
Invoice Processing
Billing systems and software
Claims Processing
Payment posting
Invoice Generation
Financial Reporting
Invoicing proficiency
Team building
Problem-Solving
Certification
Learning Data Analytics
Languages
English
Urdu
Arabic
Punjabi
Hindi
Accomplishments
Throughout my career, I’ve had the privilege of working in various roles within logistics, customer service, and billing, where I’ve contributed to improving processes and customer satisfaction.
One of my key accomplishments in logistics was streamlining an inventory management system, which reduced errors and improved the efficiency of our supply chain operations by 20%. This change not only increased productivity but also helped reduce costs for the company.
In my customer service roles, I took pride in maintaining high client satisfaction levels. I consistently received positive feedback from customers for my problem-solving skills and calm approach during challenging situations. For example, I implemented a customer support process that reduced response times by 30%, enhancing the overall experience for clients.
As a Billing Specialist, I was responsible for managing accounts and ensuring accurate billing for clients. I successfully reduced billing discrepancies by 25% through improved auditing and cross-checking procedures. This improvement led to fewer client complaints and faster payment processing.
These accomplishments have strengthened my attention to detail, problem-solving abilities, and teamwork skills—traits I believe would be valuable in any future role. I take pride in my work ethic and dedication to improving processes and delivering quality results.
Additional Information
Certifications
Learning Data Analytics
Learning Excel: Data Analysis
Learning Data Visualization
Data Fluency: Exploring and Describing Data
Power BI Essential Training
Software
MSOffice
SaaS
SFDC (SalesForce)
PowerBI
Zuora
TAD (Sales System)
Interests
Gaming
Cricket
Timeline
Billing Specialist - Time Clock Plus
TCP Software
10.2022 - Current
Technical Support Executive
TCP Software
02.2022 - 10.2022
Management Information Systems Specialist
Cedar Financial
12.2019 - 01.2022
Shift In-Charge - Security & Protocol
JS Bank
03.2019 - 12.2019
Bachelor's degree - Mass Communication/Media Studies
Allama Iqbal Open University
01.2019 - 04.2021
Retail Executive
SMSA Express Transportation Co.Ltd
12.2014 - 01.2019
Assets Controller
Metal Services for Trading & Cont. Co
09.2013 - 12.2014
Territory Office - Banking
TCS Express & Logistics
09.2010 - 08.2013
Data Processing Officer & In-charge I.T
TCS Express & Logistics
09.2008 - 08.2010
F.A - Art/Art Studies, General
Pak American College
01.2003 - 04.2005
Matric - Science
The Nation School
01.2000 - 04.2002
Learning Data Analytics
Learning Excel: Data Analysis
Learning Data Visualization
Data Fluency: Exploring and Describing Data
Power BI Essential Training
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