Faisal Saleem

* Provide technical support to users via phone, email, and in-person

* Troubleshoot and resolve hardware and software issues

* Maintain and update network infrastructure

* Implement security measures to protect data and systems

* Manage and monitor IT projects

* Collaborate with other IT professionals to ensure smooth operation of IT systems

*Patched software and installed new versions to eliminate security problems and protect data.

*Configured hardware, devices, and software to set up work stations for employees.

*Explained technical information in clear terms to non-technical individuals to promote better understanding.

*Suggested software and hardware modifications to reduce lag time and improve overall speed.

*Collaborated with vendors to locate replacement components and resolve advanced problems.

* Provided technical support to users via phone, email, and in-person

* Troubleshot and resolved hardware and software issues

* Installed and configured software and hardware

* Maintained and updated network infrastructure

* Backed up and restored data

* Monitored IT systems for potential problems