Faisal Shahzad
Sales And Marketing
Lahore
Summary
Assistant Sales Manager with demonstrated record of success as sales team leader with exceptional relationship-building skills, persuasive communication style and motivational approach. Highly experienced with market and proven talent in learning new products, services and processes quickly.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Sales Manager
Onez Commerce
Lahore
01.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Managed and developed sales team.
- Implemented systems and procedures to increase sales.
Customer Support Specialist
Ibex Technology
Lahore
02.2019 - 12.2020
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Computer Operator
Town Municipal Administration
Lahore
04.2016 - 10.2018
- Complied with data entry quotients to support time-sensitive project input milestones.
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained spreadsheets of data across multiple systems while preserving exceptional data accuracy.
- Changed and replaced backup tapes regularly and performed detailed server backups.
Education
Master of Arts - Accounting And Finance
University of Management And Technology
Lahore 03.2015 - 04.2019
Skills
Team building and development
Sales team supervision
Relationship building and management
Staff Management
Sales expertise
Client needs assessments
Operations
Timeline
Assistant Sales Manager
Onez Commerce
01.2021 - Current
Customer Support Specialist
Ibex Technology
02.2019 - 12.2020
Computer Operator
Town Municipal Administration
04.2016 - 10.2018
Master of Arts - Accounting And Finance
University of Management And Technology
03.2015 - 04.2019