Summary
Overview
Work History
Education
Skills
Timeline
Generic
Faisal Rehman

Faisal Rehman

General Manager Of Operations Retail Footwear
Lahore

Summary

Dynamic operations leader with extensive experience at Starlet Footwear Pvt. Ltd. (Retail), excelling in business analysis and staff development. Proven track record of enhancing team performance and achieving financial targets through strategic decision-making and effective coaching. Committed to driving operational excellence and fostering a culture of continuous improvement.

Overview

14
14
years of professional experience

Work History

General Manager of Operations

Starlet Footwear Pvt.Ltd (Retail)
Lahore Punjab, Punjab
07.2022 - 06.2024
  • Established standard operating procedures that enhanced employees performance.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Business Manager

Starlet Footwear Pvt.Ltd (Retail)
06.2021 - 06.2022
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Created, managed, and executed business plans and communicated company vision and objectives to motivate teams.

Manager of Operations

Starlet Footwear Pvt.Ltd (Retail)
01.2019 - 05.2021
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Assistant Manager of Operations

Starlet Footwear Pvt.Ltd (Retail)
04.2018 - 12.2018
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Coordinated with Manager of Operations in different operational issues and promotional activities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

GSM (Group Shop Manager)

Starlet Footwear Pvt.Ltd (Retail)
06.2016 - 03.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Delivered excellent customer services by addressing and resolving customer inquiries and complaints.

Branch Manager

Starlet Footwear Pvt.Ltd (Retail)
03.2010 - 05.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Consulted customers to boost product sales and services.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Maintained friendly and professional customer interactions.

Education

Matric in Science 1992 Lahore Education Board
Lahore, Punjab, Pakistan

Skills

Operations management

Business analysis

Staff development

Timeline

General Manager of Operations

Starlet Footwear Pvt.Ltd (Retail)
07.2022 - 06.2024

Business Manager

Starlet Footwear Pvt.Ltd (Retail)
06.2021 - 06.2022

Manager of Operations

Starlet Footwear Pvt.Ltd (Retail)
01.2019 - 05.2021

Assistant Manager of Operations

Starlet Footwear Pvt.Ltd (Retail)
04.2018 - 12.2018

GSM (Group Shop Manager)

Starlet Footwear Pvt.Ltd (Retail)
06.2016 - 03.2018

Branch Manager

Starlet Footwear Pvt.Ltd (Retail)
03.2010 - 05.2016

Matric in Science 1992 Lahore Education Board

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Faisal RehmanGeneral Manager Of Operations Retail Footwear