Faisal Munir

• Order Booking and Customer Interaction:Managed and processed online orders for various products, ensuring accuracy and timely fulfillment.
  Communicated with customers through various channels (email, phone, online platforms) to confirm orders, address inquiries, and provide updates on delivery status.
  Maintained strong relationships with customers, providing exceptional service to foster repeat business.
• Sales and Marketing Support:Assisted in developing and executing online sales strategies to increase product visibility and drive sales.
  Collaborated with the marketing team to create and distribute promotional materials, including product listings, descriptions, and online ads.
• Warehouse Operations: Coordinated with the warehouse team to ensure smooth operations, including inventory management, order packing, and shipping.
  Monitored stock levels and collaborated with the procurement team to replenish inventory as needed.
  Assisted in organizing and maintaining the warehouse for efficient order fulfillment and product storage.
• Data Management and Reporting:Maintained accurate records of sales transactions, customer interactions, and inventory levels using relevant software and tools.
  Generated and analyzed sales reports to identify trends, track performance, and support decision-making processes.
• Enhanced customer satisfaction with timely follow-ups and personalized service

• Key Responsibilities:
• Develop Marketing Strategies: Create and implement comprehensive marketing plans to achieve company goals.
• Brand Management: Oversee brand development and ensure brand consistency across all channels.
• Market Research: Conduct market research to identify trends, customer needs, and competitive landscape.
• Campaign Management: Plan, execute, and evaluate marketing campaigns across digital and traditional platforms.
• Budget Management: Manage the marketing budget, ensuring efficient allocation of resources.
• Team Leadership: Lead and mentor the marketing team, ensuring alignment with company objectives.
• Performance Analysis: Analyze the effectiveness of marketing efforts using key metrics and adjust strategies accordingly.
• Collaboration: Work closely with sales, product development, and other departments to ensure cohesive strategies.
• Customer Engagement: Develop and maintain relationships with key customers and partners.
• Innovation: Stay updated with industry trends and adopt new marketing technologies and methods.

Key Responsibilities:

1. Customer Relationship Management:
Develop and Maintain Relationships: Establish strong, long-term relationships with clients, including manufacturers, designers, and retailers.
Client Communication: Regularly communicate with clients to understand their needs, provide product information, and address any concerns or inquiries.
Customer Support: Offer after-sales support to ensure customer satisfaction and retention.
2. Sales Strategy and Execution:
Sales Planning: Develop and execute sales strategies to meet or exceed sales targets.
Target Achievement: Focus on achieving sales targets through both new client acquisition and existing client retention.
Market Expansion: Identify and pursue new market opportunities, including untapped regions or customer segments.
3. Product Knowledge and Presentation:
Product Expertise: Gain in-depth knowledge of the company's leather products, including different types, grades, applications, and trends.
Demonstrations: Present and demonstrate products to clients, highlighting their features, benefits, and suitability for various applications.
Customization: Offer solutions tailored to the specific needs and preferences of clients.
4. Lead Generation and Prospecting:
Identify Leads: Research and identify potential customers, including those in new markets or industries.
Networking: Leverage industry connections, attend events, and use various channels to generate leads.
Follow-Up: Track and follow up on leads to convert them into sales opportunities.
5. Negotiation and Closing:
Negotiation: Negotiate terms, pricing, and contracts with clients to close deals that are mutually beneficial.
Closing Sales: Finalize and close sales agreements, ensuring all terms and conditions are clearly understood and agreed upon.
Contract Management: Ensure that all sales agreements comply with company policies and legal requirements.
6. Market Research and Analysis:
Industry Trends: Monitor industry trends, market conditions, and competitor activities to stay informed.
Client Feedback: Gather and analyze feedback from clients to inform product development and improve sales approaches.
Reporting: Prepare and submit sales reports, forecasts, and market analysis to management.
7. Exhibition and Trade Fair Participation:
Event Representation: Represent the company at industry trade fairs, exhibitions, and networking events around the world ie. Hongkong, Korea, China, Germany, Spain, Mexico, USA, Turkey
Showcase Products: Display and promote the company’s leather products to potential customers and industry partners.
Lead Capture: Capture and follow up on leads generated during these events.
8. Collaboration with Internal Teams:
Cross-Department Coordination: Work closely with production, logistics, and marketing teams to ensure timely and accurate delivery of products.
Feedback Loop: Provide insights from the market to inform product development and marketing strategies.
Problem Resolution: Collaborate with internal teams to resolve any issues related to product quality, delivery, or customer service.