Faisal Mumtaz

• Install, configure, troubleshoot network devices (Switches, APs)
• Propose innovative and subsequently coordinate management of IT security for users (i.e
• Anti-virus software, firewalls etc.)
• Implement and monitor policy for firewall to ensure security and efficient use of network
• Troubleshooting and coordinate any IT equipment or software maintenance activities for employees as needed
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines/ SOPs and/or escalates to other technical resources as appropriate
• Ensure smooth bandwidth flow across EOC, manage and report to IT Manager as per SOP
• Support program staff (UNICEF, WHO,BMGF) of NEOC with day-to-day IT support
• Regular monitoring of all hardware, software and systems to ensure they remain updated
• Installation and configuration of all IT equipment and software
• Repairing and replacing any IT equipment/ software
• Manage and Test Video conferencing equipment regularly
• Ensure all IT equipment running to its standard technical specifications
• Report to IT manager weekly as per SOPs
• Support development of effective, cost efficient and a workable framework across office with objective of improving overall IT infrastructure
• Prepare budget for maintenance of IT equipment in consultation with AFO
• Coordinate with external vendors to ensure services are provided as per agreed SLA's and TATs (i.e
• Internet provider, telephone, cellular, video conferencing, email service provider)
• Review reports at end of SLA activity and suggest resolution technically
• Assist AFO in procurement process for technical feedback
• Track, monitor and report KPI's and outstanding issues to management to ensure awareness of issues.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Interacted and negotiated with vendors and contractors to secure products and services.
• Developed and maintained company intranet, streamlining internal communication processes.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
• Provided exceptional IT support for staff members, resulting in increased productivity.

• Designing, implementing, and testing wireless, Local Area Network (LAN), Wide Area Network (WAN), internet
• Network Core devices configuration and monitoring on routine basis
• Install, configure, troubleshoot network devices
• Switches, Routers, Sangfor-IAM
• Data Center Management, cabling, Tagging
• Wireless devices manage through wireless controller and their configuration
• Assisting IT department with various IT-related upgrades, projects, and tasks
• Daily queries handling staff of RIU
• Backup of network devices on monthly basis
• Providing on-call and TeamViewer technical support for network problems
• Assisted other team members in providing next level Help Desk support
• Resolving network related issues in timely manner
• SSO authentication implementation at IT infrastructure as well as users
• Project Management and vendor coordination for completion of new building IT.
• Identified and resolved network congestion issues and bottlenecks.

Achievements:

• ICAP(International Conference on Applied Psychology) exceptional and appreciation certificate and award.
• Sport Galla Event Participation Certificate
• Maintained applications to keep software current with necessary software updates and upgrades

• Install, configure, troubleshoot Operating Systems
• Windows, Linux and Mac
• Install, configure, troubleshoot Windows, Linux based servers
• FTP, DHCP, DNS
• Install, configure, troubleshoot NMS
• SolarWinds, Cacti, LibreNMS
• Install, configure, troubleshoot network devices
• Switches, Routers, Firewalls
• Install, configure, troubleshoot VMWare products
• VSphere, vCenter
• Document, diagram IT Infrastructure & Service in MS Office, MS Visio
• Network and Transmission Infrastructure
• Backup of Cisco routers, switches configuration on a monthly basis
• VM Backup through Veeam software on a monthly basis.

• Manage max availability, reliability of one of top IP/MPLS network infrastructure of Pakistan
• Monitored network performance and uptime and responded quickly to incidents
• Handle L2/L3 tickets, BGP, ISIS, OSPF & blacklisting, bandwidth, slow browsing, services configuration, switching & many other relevant queries
• Network monitoring using Orion Solar Winds Network Performance Monitor and CACTI
• Experience with enterprise network/data center monitoring software and ticket management tools
• Experience in enterprise monitoring role
• Support user community issue and forwarded to concern team for resolution
• Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within established timeframes
• Regularly participates in Shift Handover process with previous and incoming shift teams to help sync and transfer any ongoing issues or outages
• Documenting outage information including actions taken to resolve outage
• Reported technical challenges and proposed resolution strategies to senior management
• Maintaining and managing reports regarding customers bandwidth, SLAs, fault handling reports of customers complaints, long haul and metro links
• Providing support for Internet, Intranet, VPNs, Video Conferencing Services on PERN.

• Java, Android SDK, Working with APIs, Front-End Skill, Backend Skill
• Worked on Google Map using Google map API and created 'Find Near By Places' which is available on Google Play Store
• Link is given below: https://play.google.com/store/apps/details?id=com.fnbp.findnearbyplaces
• Worked on Firebase Database 'Home Automation app' and 'Car Parking App'.