Faisal Iqbal
Kasur,PB
Summary
Troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
IS Associate
Pakistan Oxygen Limited (Formerly Linde Pakistan Limited) (Assigned by 3E Limited)
11.2022 - Current
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- AD Connect/ Office 365 knowledge/ Office 365 admin for Exchange online, one drive, MS teams
- Providing technical support on-site or via remote-access systems
- Manage Active Directory to add/remove and block/unblock users in Windows Server 2016 & 2019
- Resolve problems of Remote users by using RDP, any desk, Team Viewer & MS Teams.
I.T Support Engineer
TEXITECH Pakistan
04.2015 - 10.2022
- Installed, maintained, troubleshooted, and upgraded Lenovo Personal Computers, Laptops, and Tablets
- Took ownership of customer-reported issues and ensured problems were resolved satisfactorily
- Conducted research, diagnosed, and troubleshooted system issues, identifying effective solutions
- Maintained Huawei & Fujitsu Servers, scanners, and network devices
- Established and maintained positive client relations.
Education
Master's in special education -
Education University - Lahore
11.2022
B.A -
AIOU - Islamabad
01.2018
D.com -
PBTE - Lahore
01.2012
Matric Science -
BISE - Lahore
01.2009
Skills
- Effective partnering skills with customers
- Effective team player
- Strong interpersonal skills
- Excellent written & Verbal communication skills
- Configure Cisco switch's & AP's by using Putty
- IT Procurement
- Hardware maintenance
- Customer Service
- Remote Support
Professional Courses
- CCNA, 3 Months, Corvit Systems (Pvt.) Ltd Lahore
- MCSE, 3 Months, Punjab University college of Information Technology Lahore
- DOM, 6 Months, Boston College of Management Sciences Kasur
- COMPUTER HARDWARE AND NETWORKING, 1 year, NILMS Islamabad
- Lenovo Certified Engineer, Lenovo
Timeline
IS Associate
Pakistan Oxygen Limited (Formerly Linde Pakistan Limited) (Assigned by 3E Limited)
11.2022 - Current
I.T Support Engineer
TEXITECH Pakistan
04.2015 - 10.2022
Master's in special education -
Education University - Lahore
B.A -
AIOU - Islamabad
D.com -
PBTE - Lahore
Matric Science -
BISE - Lahore