Fairy Mehak

· Aligned the divisional people plan with Contact Center business targets and regulatory/compliance standards.

· Elevated manager capability through succession planning support and coaching on goal-setting, feedback, and performance improvement.

· Converted engagement survey insights into targeted action plans that improved team sentiment and manager effectiveness.

· Partnered with Compensation & Benefits and Talent Acquisition to ensure internal equity, fair progression, and timely staffing of critical roles—accelerating time-to-fill on priority positions.

· Embedded DEI principles into day-to-day HR processes and leadership routines to strengthen inclusion and consistency.

DEI Programs – SIT & PWSA

· Led the Stay-in-Touch (SIT) maternity support program, improving the return-to-work experience via structured check-ins and personalized reintegration plans.

· Streamlined maternity leave processing in uFusion, improving transparency and turnaround times and reducing manual follow-ups.

· Ensured on-time medical claims and childcare allowance disbursements through clear guidance and proactive case tracking.

· Advanced inclusion for Persons with Special Abilities (PWSA); maintained the PWSA MIS for accurate, auditable tracking and reporting.

· Delivered disability-sensitization sessions and hosted focus groups; converted feedback into policy updates and career pathway support.

· Organized training and focus-group sessions to strengthen professional development for PWSA employees and inform manager practices.

· Championed bank-wide DEI awareness campaigns and accessibility-driven actions to foster inclusive culture.

· Expanded employee support services for female staff bank-wide; organized Women Empowerment Sessions impacting 100+ colleagues across the Contact Center and branches.

Recruitment, Employee Relations & Transfers

· Managed full-cycle recruitment for Islamic Banking and Retail Banking—sourcing, screening, shortlisting, interviews, offers, background checks, and pre-boarding—with audit-ready documentation.

· Resolved Employee Relations casework for the Contact Center (attendance, conduct, grievances) within agreed SLAs; completed fact-finding, drafted case summaries, and recommended fair outcomes.

· Coached line managers on policy interpretation and corrective actions; standardized exit-interview insights into monthly trend reports to inform policy and manager training.

· Managed bank-wide transfer cases routed to the DEI team, ensuring fair, policy-aligned, and timely decisions for employees and business units.

· Supported HR projects, audits, and data integrity initiatives to maintain compliance and documentation completeness.

• Managing GE - HR and meetings day to day appointments.
• Setting up candidate interview with senior management.
• Maintaining Excom level records.
• Making Travel arrangements for executives.
• Performing office duties that include ordering supplies and managing a record database.
• Sorting and distributing incoming emails and other correspondence.
• Perform General Administrative support.
• Preparing reports, Memos, Invoices letters and other Documents.
• Answering telephone and directing calls and taking messages.

• Preparing reports, memos, invoices letter and other documents.
• Answering Telephone & Directing calls and taking Messages
• Handling basic book keeping tasks.
• Filing and Retrieving corporate records, Documents and Reports.
• Perfuming office duties that include ordering supplies and managing a record database.
• Sorting and distributing incoming emails and other correspondence.
• Perfor general administrative support.
• Managing Meetings day to day.
• Setting up candidate interview with Department Head.
• Making Travel Arrangement.

• Meeting & Greeting Clients
• Answering & Forwording Phone Calls.
• Sorting & Distributing Post.
• Keeping the Reception Area Tidy.
• Arranging Couriers