FAHEEM BAIG
HR Professional
Karachi, Pakistan
Summary
A seasoned HR professional with over 15 plus years of experience across the Tyre Manufacturing, Steel Manufacturing, Power Generation & Utility, Telecommunication, Electronic Media and Professional Services sectors. Holding an MBA in Human Resources Management, I possess excellent interpersonal skills and extensive experience in managing diverse teams effectively.
Overview
20
20
Years of professional experience in Human Resource
Work History
Senior Manager HR (Leading HR Function)
Armstrong ZE (Pvt) Ltd
11.2023 - 11.2024
- Overseeing all aspects of the Human Resources function within the Armstrong, ensuring alignment with business goals and objectives
- My role involves strategic planning, leadership, and execution of HR initiatives to support organizational growth and employee development
Senior Manager HR (Senior HRBP)
Amreli Steels Limited
06.2022 - 11.2023
- Look after the strategic & operational activities pertaining to HR at plants (located at Dhabeji & Shershah) and Sales Functions which includes but not limited to:
- Special OD and Other Projects - Rising Star and Shining Star Programs: Collaborated closely with the Head of HR & Admin on leadership development programs designed to nurture future leaders and enhance the skills of current leadership
- Talent Management: Assisted the Head of HR & Admin in managing talent processes, including succession planning, performance management, and employee development, to ensure a strong talent pipeline
- HR SWOT Analysis: Developed and implemented an action plan based on the HR SWOT analysis, under the guidance of the Head of HR & Admin
- HR Policies Roadshows and FAQ Development: Led the organization of HR policies roadshows and the creation of a comprehensive FAQ to enhance understanding and communication of HR policies across the organization
- Goal Management: Served as the Master Trainer for SMART Goal Objective-Setting, nominated by the Head of HR & Admin, and conducted SMART objective-setting sessions across the organization
- HRBP Structure and Implementation: Collaborated closely with the Head of HR & Admin to redesign and implement the HR Business Partner (HRBP) structure at Amreli Steels
- HR Digitalization: Led the digitalization efforts for the HR function at Amreli Steels, with a primary focus on SAP SuccessFactors and other key digital platforms such as SharePoint-based ASL Employee Portal and ASL Record Management systems
Deputy General Manager - HR
K-Electric
06.2020 - 06.2022
- Elevated operational standards by challenging existing practices, processes and decision-making with strict customer service focus.
- Established stringent quality standards and held teams accountable whilst supporting staff to attain critical targets.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Created digital file classification system for company-wide use.
- Led and managed administrative staff to maintain smooth daily operations.
- Developed organisational policies for administrative oversight and internal controls.
Senior Manager HRBP (South)
Pakistan Telecommunication Company Limited
11.2016 - 05.2020
- Trained and mentored teams in company policies and industry best practices to support seamless service delivery.
- Forecasted operational needs and allocated resources to meet business demands.
- Monitored team performance and provided constructive feedback to address challenges.
- Collaborated with customer service teams to collect and evaluate customer feedback, implementing improvements to address customer pain points.
- Assisted HR personnel with recruitment, hiring and training highly effective teams.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Streamlined processes to improve and optimise office operations.
- Controlled resources by department or project and tracked use in [Software].
Manager Human Capital
Deloitte Pakistan
05.2013 - 11.2016
- Led and managed administrative staff to maintain smooth daily operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Developed organisational policies for administrative oversight and internal controls.
- Controlled resources by department or project and tracked use in [Software].
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
Associate Manager HRBP
Geo Television Network
12.2004 - 05.2013
- Allocated resources to meet business demand, staffing high-volume shifts with top-quality talent.
- Trained and mentored new hires, supporting onboarding process to promote mastery of job-specific skills.
- Monitored staffing needs and collaborated with HR personnel to assess hiring needs.
- Evaluated operational performance metrics, analysing KPIs to uncover areas in need of improvement.
- Conducted annual performance reviews, offering merit raises and other compensation package additions to reward top performance.
- Streamlined processes to improve and optimise office operations.
- Designed and implemented training to further develop staff based on business goals.
Technical / Customer Support Executive
Teledata Pakistan Corp. (Pvt). Ltd
01.2003 - 11.2004
- Audited calls and service levels to maintain high standards.
- Responded to customer queries and provided excellent customer service.
- Improved company processes by analysing customer feedback and service trends.
- Explained benefits and advantages of different product and service offerings to customers.
- Collaborated with tech specialists to resolve complex product issues.
- Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
- Resolved complaints with proactive problem-solving and analysis.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Maintained up-to-date client records in database systems.
Education
Master of Business Administration - Human Resource Management
/2006 - 01.2011
Equivalent to M.Phil.
Bachelor of Science - Computer Science
/1999 - 01.2002
Skills
Advance ExcelGood Interpersonal and Communication SkillsStrong Analytical SkillsProficient in Microsoft Office
Resource allocation proficiency
360-degree feedback implementation
HR shared services
Payroll and contracts management
Process mapping
Process improvement knowledge
Change management
Digital transformation projects
Performance management system design
Employee performance management
Training and Development
Policy development
Performance appraisals
Disciplinary procedures
Leadership development
Leadership skills
Organizational development
Certification
Building Effective Teams from LUMS
Accomplishments
- PTCL HR Excellence Award 2017 in the category of 'Standing Ovation'
- Regular contributor towards Rehbar program arranged by The Citizen Foundation - NGO.
Interests
Music
Sports
Movies
Languages
English
Fluent
Roles And Responsibilities
Senior Manager HR, Armstrong ZE (Pvt) Ltd, Overseeing all aspects of the Human Resources function within the Armstrong, ensuring alignment with business goals and objectives., Strategic planning, leadership, and execution of HR initiatives to support organizational growth and employee development., Senior Manager HR (Senior HRBP), Amreli Steels Limited, Look after the strategic & operational activities pertaining to HR at plants (located at Dhabeji & Shershah) and Sales Functions., Collaborated closely with the Head of HR & Admin on leadership development programs., Assisted in managing talent processes, including succession planning and performance management., Deputy General Manager HR, K-Electric, Managed HR functions and ensured compliance with labor laws., Oversaw payroll processing and employee benefits management.
Timeline
Senior Manager HR (Leading HR Function) - Armstrong ZE (Pvt) Ltd
11.2023 - 11.2024
Senior Manager HR (Senior HRBP) - Amreli Steels Limited
06.2022 - 11.2023
Deputy General Manager - HR - K-Electric
06.2020 - 06.2022
Senior Manager HRBP (South) - Pakistan Telecommunication Company Limited
11.2016 - 05.2020
Manager Human Capital - Deloitte Pakistan
05.2013 - 11.2016
Associate Manager HRBP - Geo Television Network
12.2004 - 05.2013
Technical / Customer Support Executive - Teledata Pakistan Corp. (Pvt). Ltd
01.2003 - 11.2004
IQRA University - Master of Business Administration, Human Resource Management
/2006 - 01.2011
PIMSAT - Bachelor of Science, Computer Science
/1999 - 01.2002