Summary
Overview
Work History
Education
Skills
Websites
Certification
Technical Skills
Timeline
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Fahad Ullah

Software Quality Assurance Manager
Karachi

Summary

Certified QA Professional with 13+ years in the IT industry, specializing in leading and mentoring high-performing QA teams. Proven track record in managing QA strategy, driving test automation, and ensuring software quality in Agile (Scrum/Kanban) and regulated (SOC 2) environments. Skilled in both manual and automated testing, with certifications in CSM, ICP-ACC, and Lean Six Sigma Black Belt, reflecting a strong focus on continuous improvement and team excellence.

Overview

13
13
years of professional experience
5
5
Certifications

Work History

Software Quality Assurance Manager

LOGICIEL SERVICES
12.2023 - Current
  • Spearheading QA strategies for AI and Large Language Model (LLM) products, enhancing software scalability, reliability, and performance.
  • Implemented automation frameworks with Cypress, Selenium, and Appium, reducing testing cycles by 40%.
  • Led QA efforts for SOC 2 compliance, embedding security standards into the software lifecycle.
  • Introduced AI-driven testing tools, resulting in a 30% reduction in testing time and enhancing the efficiency of quality assurance processes.
  • Led a cross-functional team, achieving a 25% increase in productivity and a 20% reduction in defect rates through continuous process improvement.
  • Utilized Agile methodologies (Scrum & Kanban) to manage and optimize test strategies.
  • Key Achievements:
  • Created and executed QA processes including setting up hierarchy, policies, compliance etc
  • Reduced testing time by 40% through automation and CI/CD implementation.
  • Enhanced product quality, aligning testing processes with business goals, leading to improved client satisfaction.

Software Quality Assurance Manager

DIRECT KSA
04.2023 - 12.2023
  • Managed remote QA teams, delivering high-quality software products on time and within scope.
  • Developed QA processes that reduced manual testing efforts by 35% via automation and CI/CD.
  • Improved stakeholder satisfaction by fostering a culture of quality and continuous improvement.
  • Managed performance and load testing, optimizing software for better scalability and resolving performance bottlenecks.
  • Key Achievements:
  • Reduced testing cycle time by 30% through process improvements.
  • Improved client operational efficiency by 15% with timely releases and enhanced software quality.

Software Quality Assurance Manager

Sastaticket.pk
04.2022 - 04.2023
  • Designed comprehensive test strategies, plans, and cases, ensuring the highest product quality standards.
  • Led the QA team, optimizing resource allocation and performance management, which enhanced team efficiency.
  • Collaborated with business analysts and developers to streamline communication, reducing bottlenecks.
  • Mentored junior QA analysts on best practices for test case creation and defect management.
  • Key Achievements:
  • Planned and executed all E2E QA process
  • Enabled there Whole QA team on test processes
  • Reduced review cycle bottlenecks by 25% through effective collaboration.
  • Increased team productivity by 20% by mentoring and focusing on professional development.

Lead Software Quality Assurance Engineer

GADITEK
05.2018 - 04.2022
  • Led QA efforts for VPN-based projects, ensuring robust UI, functional, API, and load testing.
  • Championed Agile practices, facilitating Scrum meetings and managing sprint execution for smooth deployments.
  • Increased test coverage by 30% by introducing automated testing scripts for critical functionalities.
  • Collaborated with development teams to identify and resolve bugs early in the development cycle, ensuring zero critical defects in production.
  • Key Achievements:
  • Enhanced test coverage by 30% with automation.
  • Led BFCM campaigns with noticeable results.
  • Ensured successful production releases with no critical defects for three consecutive releases.

Senior Test Engineer

10PEARLS
01.2016 - 05.2018
  • Developed and executed comprehensive test plans and regression tests, ensuring product reliability.
  • Monitored QA health status and proactively identified risks during release cycles.
  • Collaborated with development teams to evaluate system interfaces, leading to improved test strategies.
  • Key Achievements:
  • Improved test plan accuracy by 15%, ensuring more effective testing cycles and better alignment with project requirements.

Software Quality Assurance Engineer

OPCO
03.2014 - 01.2016
  • Designed, created, and executed test plans and cases to meet high-quality standards for OPCO's products.
  • Provided continuous feedback to developers, addressing potential issues early in the development cycle.
  • Collaborated with development teams to evaluate performance and system interfaces.
  • Key Achievements:
  • Reduced critical production issues by 20% through proactive testing and early-stage collaboration with developers.

SQA Engineer

Dockland Technologies
03.2012 - 03.2014
  • Worked on government projects, ensuring software compliance with industry and regulatory standards.
  • Conducted comprehensive testing to guarantee all government project software met required quality standards.
  • Key Achievements:
  • Successfully led government projects, ensuring all software releases met strict compliance requirements.

Education

MBA - Management Information Systems, Business Management, Marketing

Institute of Business Management
Karachi, SD

Bachelor of Science - Computer Science

Federal Urdu University of Arts, Science & Technology

Skills

Test Management & Tracking: TestRail, Jira, Xray, Bugzilla, Vansah

Agile Methodologies (Scrum, Kanban)

Leadership & Team Management

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Certification

Certified Scrum Master (CSM) – Scrum Alliance

Technical Skills

  • Test Management & Tracking: TestRail, Jira, Xray, Bugzilla, Vansah
  • Automation Tools: Cypress, Selenium IDE, Appium, Katalon Studio, Cucumber, Robot Framework (RIDE)
  • API & Security Testing: SoapUI, Acunetix, Burp Suite
  • Performance Testing: JMeter
  • Cross-Browser & Mobile Testing: BrowserStack, Espresso
  • Other Tools: Postman, W3C CSS Validator

Timeline

Software Quality Assurance Manager

LOGICIEL SERVICES
12.2023 - Current

Software Quality Assurance Manager

DIRECT KSA
04.2023 - 12.2023

Software Quality Assurance Manager

Sastaticket.pk
04.2022 - 04.2023

Lead Software Quality Assurance Engineer

GADITEK
05.2018 - 04.2022

Senior Test Engineer

10PEARLS
01.2016 - 05.2018

Software Quality Assurance Engineer

OPCO
03.2014 - 01.2016

SQA Engineer

Dockland Technologies
03.2012 - 03.2014

MBA - Management Information Systems, Business Management, Marketing

Institute of Business Management

Bachelor of Science - Computer Science

Federal Urdu University of Arts, Science & Technology

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Fahad UllahSoftware Quality Assurance Manager