FAHAD AHMED
Client services and sales.
Karachi
Summary
My goal is to work with a prestigious institution where I could learn and be involved in career seeking leading towards technological proficiency with an aim to reciprocate the same in the upcoming youth; especially through my communication skills.
Overview
16
16
years of professional experience
Work History
Senior Associate Digital Sales
Akd Securities Ltd.
11.2023 - Current
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
ICC Investment
AKD Securities Ltd.
09.2022 - 02.2023
- Monitored and researched major corporate actions with potential to affect stock market.
- Enhanced portfolio performance through diligent research, stock selection, and timely adjustments to market conditions.
- Maximized client satisfaction through prompt resolution of inquiries, proactive communication, and tailored investment recommendations.
Team Leader Customer Support
AKD Securities Ltd.
06.2015 - 01.2022
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Trade Officer
AKD Securities Ltd.
2 2011 - 05.2015
- Customer Support Services Department
- Back Office
- Buy/Sell of Electronic shares on call
- Responsible for the Settlement of physical shares after trading hours
- To keep informed all the clients with the latest announcements and board meetings
- Customer counseling regarding portfolio information
- To handle complaints tactfully in order to placate the customer, offer assurances of action to be taken, and ensure the follow-up
- To coordinate with the other departments as and when required
- To properly, promptly and securely maintain and file all the correspondence documents, papers etc.
- To plan and organize own assignment and work.
- Coordinate and conduct training session within the department.
Financial Consultant
Euro Zone Private Ltd
11.2008 - 01.2010
Skills
Team Leadership
Team Supervision
Data Analytics
Training and mentoring
Account Reconciliation
Financial Management
Complaint Management
MS Office
Customer Service
Issue Resolution
Performance Improvement
Customer Relationship Management (CRM)
Country
Pakistan
Cellnumber
0305-2460667
Nicnumber
42301-7695332-9
Education
- Bachelors in Commerce from Karachi University
- Intermediate Commerce from Jinnah Govt. College
- Matriculation from Sindh Madrassa-Tul-Islam higher secondary School
Languageproficiencies
- English
- Urdu
Hobbiesactivities
- Reading fine and informative stuff is not only a hobby but my passion as well
- Doing research on different topics
- Browsing the Internet
- Watching and listening to programs of different genres on TV and radio, especially on panel discussions
Fathername
NOOR AHMED
Personal Information
- Date of Birth: 10/30/88
- Gender: Male
Languages
Urdu
Native language
English
Upper intermediate
B2
Timeline
Senior Associate Digital Sales
Akd Securities Ltd.
11.2023 - Current
ICC Investment
AKD Securities Ltd.
09.2022 - 02.2023
Team Leader Customer Support
AKD Securities Ltd.
06.2015 - 01.2022
Financial Consultant
Euro Zone Private Ltd
11.2008 - 01.2010
Trade Officer
AKD Securities Ltd.
2 2011 - 05.2015
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