Fahad Afzal

• Schedule and dispatch trucks for timely delivery of goods
• Monitor drivers' progress and update customers on shipment status
• Communicate effectively with drivers, customers, and other team members
• Manage and resolve any issues or delays that may arise
• Work closely with other logistics team members to optimize routes and ensure efficient use of resources
• Coordinate with maintenance department to schedule vehicle repairs and maintenance
• Provide exceptional customer service to all stakeholders

● Responsible for taking inbound calls of Owner-operators and trucking companies
● Responsible for identifying and creating new qualified sales opportunities in Target Accounts for their regional Account Executives.
● Routing. existing customers to support and help them to get additional Products
● Understand, support, and comply with all Organization’s policies and procedures.
● Consult with management and staff about critical issues.
● Report the Activity/Progress to Manager

● Responsible for taking calls and responding to emails regarding trip

concerns related to processing the refunds of the UBER JUMP project (EMEA Region).
● Liaising with the UBER JUMP Corporate staff and Local Staff at all levels of the Organization.
● Providing support, including procedural documentation and relevant reports.
● Understand, support, and comply with all Organization’s policies and procedures.
● Consult with management and staff about critical issues.
● Report the Activity/Progress to Floor Supervisor and Floor Manage

• Handled high volume of inbound calls per shift to offer callers Photobooth, DJ, videography service information and generate quotes.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products according to their event.
• Resolved complaints to satisfy customers and encourage future transactions.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.