Faaiz Abubakar

• Customer Experience Leadership: Oversaw the entire customer journey by integrating feedback and market trends, while mentoring team members on best practices for effective engagement.
• Cross-Functional Collaboration: Led initiatives with product, growth, and support teams to translate customer insights into impactful product enhancements.
• Advanced Revenue & Client Strategy: Managed relationships with 10+ enterprise-level clients and developed revenue strategies that generated an additional $14,000 in revenue, reinforcing operational excellence and team performance.

• Customer Engagement & Support: Managed daily communications via email and messaging to understand client needs and deliver tailored product solutions for a seamless experience.
  Partner Coordination: Acted as a liaison with external partners to obtain up-to-date product information and promptly resolve issues, ensuring customers received accurate details.
  Onboarding & Adoption: Facilitated comprehensive onboarding sessions and engaging demos that drove effective product adoption.
  Revenue & Portfolio Management: Actively managed client accounts, contributing to a revenue increase of $8,000 through targeted upselling and cross-selling strategies.

1. Stayed Updated & Supported Clients
Learned about the latest marketing trends to help clients with modern ideas. Worked closely with them as their main contact, answering questions and building trust.

2. Helped Plan Budgets & Teamwork
Assisted in planning and tracking project budgets. Worked with team members to create solutions that fit clients’ needs and stayed within budget.