Summary
Overview
Work History
Education
Skills
Timeline
Generic
Eva Margaret Ngubia

Eva Margaret Ngubia

Dubai

Summary

Dedicated Human Resources and Training professional bringing 10 years of expertise in benefits administration, recruitment, government relations and staff training and development. Talented in bridging gaps between labour forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

Learning and Development professional with expertise in designing and implementing impactful training programs. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in instructional design, performance improvement, and leadership development. Reliable team player valued for innovative approaches and strategic thinking.

Overview

12
12
years of professional experience

Work History

Cluster Assistant Learning & Development Manager & T & C In Charge

Grand Mercure Dubai City & ibis styles
Dubai
11.2023 - Current
  • Conduct regular assessments to identify training needs and performance gaps across all departments.
  • Collaborate with department heads to tailor training initiatives that support both departmental and organizational goals.
  • Prepare and present regular reports on training activities, participation rates, and outcomes.
  • Oversee the development and execution of a structured learning calendar, coordinating schedules and resources.
  • Manage training resources—including internal/external trainers, materials, venues, and budgets.
  • Liaise with departmental trainers and leaders; attend meetings across hotel departments to align training needs.
  • Participate in employee orientation sessions, explaining the hotel’s main quality and operational programs.
  • Ensure continuous engagement with stakeholders to stay updated on departmental changes and training priorities.

Cluster Human Resources Executive

Novotel, Ibis & Adagio Premium
08.2022 - 11.2023
  • Conduct the new joiners’ Accor “Welcome” orientation to introduce company culture and initial processes.
  • Lead Heartist Transformer 1‑8 workshops to embed Accor’s service culture and employee engagement initiatives
  • Ensure all training records and related reports are accurately maintained and updated.
  • Oversee onboarding new employees, including registration on the INES learning platform and delivery of brief orientation sessions.
  • Serve as departmental trainer, mentoring the HR Clerk to enhance her skill set and career progression.
  • Provide training coordination and follow-up support in the absence of the L&D Manager, and upon her return.
  • Manage recruitment processes: post job openings, review resumes, interview candidates, and perform reference checks.
  • Handle offer letters, visa applications, and document collection for new hires.
  • Ensure all filled vacancies are closed in the system and communicate status updates to unsuccessful candidates.
  • Direct hiring and onboarding initiatives to ensure smooth integration of new employees into hotel operations.

Human Resources Coordinator

Movenpick Hotel Downtown
10.2021 - 07.2022
  • Review applications in the Accor INES recruitment portal and manage the recruitment process.
  • Maintain and securely organize personnel files, ensuring strict confidentiality.
  • Enroll new employees in the payroll system and transfer all paperwork to the paymaster.
  • Conduct new-joiner onboarding, including system registration and announcement distribution.
  • Send probationary reminders to department heads for employee confirmation decisions.
  • Review attendance records across payroll periods to ensure accuracy.
  • Register employees (“Heartists”) into medical insurance and group life schemes; remove leavers from policies.
  • Administer the employee rewards and recognition program.
  • Serve as a primary HR contact (“one-stop shop”) address staff inquiries and support their needs.
  • Arrange ticket bookings for vacations or recruitment travel and process ticket encashments for eligible staff.

Talent & Culture Officer

Mercure Hotel Suites & Apartments
02.2020 - 02.2021
  • Improved employee productivity and organizational effectiveness by reviewing processes to ensure optimal HR service delivery.
  • Ensured accurate, efficient HR administration focused on recruitment, payroll and benefits support.
  • Recruited, hired and oversaw staff, managing job interviews, conducting exit interviews and leading onboarding sessions.
  • Employees payroll and unit accounting.
  • Oversaw promotions and position changes, handling paperwork.
  • Forecasted expected personnel demands and developed forward-thinking approaches, achieving objectives.
  • Worked closely with Director HR, aiding HR improvements and strategy for continued development of best practices.
  • Worked closely with insurance companies to ensure the enlisting of all new joiners and deletion of policies for ex-employees.
  • Liaison between the travel agencies to ensure proper ticketing for employees flight details.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Human Resources Coordinator

Rixos The Palm
06.2018 - 10.2018
  • Created succession plans and promotion paths for all staff.
  • Accurately prepared payroll and tracking data using system.
  • Liaison between the travel agencies to ensure proper ticketing for employees flight details.
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Maintained human resources information system and kept employee files up to date and accurate.

Human Resources Coordinator

Movenpick Jumeirah Lakes Towers
08.2016 - 10.2017
  • Maintained compliance with all local, county, and national laws, as well as established organisational standards.
  • Maximised HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Adhered to all employment guidelines and managed payroll and benefits for over 200 employees.
  • Motivated employees through recognition and assistance in cross training options, maximizing team efficiency.
  • Coordinated day-to-day human resources administration processes such as legal documents updates and audit, maintaining updated records in Oasys and regularly liaising with appropriate staff members to guarantee seamless HR operations.
  • Managed full recruitment lifecycle including review of job advertisement texts, collaborating with recruitment agencies, and department heads to maintain efficient human resource functions.
  • Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.

Human Resources Administrator

Movenpick Hotel Jumeirah Lakes Towers
08.2013 - 07.2016
  • Handled on-boarding process for newly hired employees, including distributing paperwork.
  • Built and cultivated lasting rapport with employees, peers, upper management and outside vendors.
  • Addressed employee conflicts immediately following all corporate procedures.
  • Organized company-wide events designed to boost employee morale.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Updated HR database with new employee information, changes in benefits and other details on daily basis.
  • Coordinated day-to-day human resources administration processes such as Residence Visa applications tracking and medical insurance follow-up, maintaining updated records in Oasys and regularly liaising with appropriate staff members to guarantee seamless HR operations.
  • Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
  • Improved operational efficiencies by handling the government legal requirements and tasks.
  • Updated HR database with new employee information, changes in benefits, and other details.

Education

MBA -

Swiss School of Business And Management
Switzerland
05.2001 -

Certified Human Resource Management Professional

American Institute of Business Management
01-2016

Skills

HRMS system (Oasys)

Documentation

Audit preparation

Change of status requests

Timely follow-up

Organizational development

Curriculum design

E-learning development

Curriculum planning

Timeline

Cluster Assistant Learning & Development Manager & T & C In Charge

Grand Mercure Dubai City & ibis styles
11.2023 - Current

Cluster Human Resources Executive

Novotel, Ibis & Adagio Premium
08.2022 - 11.2023

Human Resources Coordinator

Movenpick Hotel Downtown
10.2021 - 07.2022

Talent & Culture Officer

Mercure Hotel Suites & Apartments
02.2020 - 02.2021

Human Resources Coordinator

Rixos The Palm
06.2018 - 10.2018

Human Resources Coordinator

Movenpick Jumeirah Lakes Towers
08.2016 - 10.2017

Human Resources Administrator

Movenpick Hotel Jumeirah Lakes Towers
08.2013 - 07.2016

MBA -

Swiss School of Business And Management
05.2001 -

Certified Human Resource Management Professional

American Institute of Business Management

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Eva Margaret Ngubia