Summary
Overview
Work History
Education
Skills
Timeline
Generic

ESHA FAROOQ

Maintenance Officer At BOP
Lahore, Punjab

Summary

A highly motivated and detail-oriented banking professional with over 1.5 years of experience in financial operations, customer service, and regulatory compliance. Adept in KYC/AML procedures, cash management, financial data analysis, and account management. Currently employed as a Maintenance Officer at The Bank of Punjab, with a proven ability to improve operational efficiency, ensure customer satisfaction, and uphold compliance standards. Looking to leverage my expertise to contribute to a leading financial institution in Lahore.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Maintenance Officer

Bank Of Punjab
01.2024 - Current
  • Manage the updating of customer profiles, account activations, and ensure accurate documentation of dormant account reactivations.
  • Perform routine maintenance tasks, including ATM servicing, Overdraft (ODD) updates, and SS card updates.
  • Handle ADCEP (Account Dormancy and Closure Policy) compliance to ensure smooth account management processes.
  • Conduct preventive maintenance to avoid operational disruptions and address technical issues related to banking services.
  • Coordinate with internal teams to resolve operational challenges promptly, ensuring minimal downtime.

Internee – Banking Operations

Bank Of Punjab
03.2024 - 04.2024
  • Assisted in processing daily banking transactions, including deposits, withdrawals, and loan payments, ensuring accuracy and customer satisfaction.
  • Conducted KYC checks and ensured compliance with AML regulations for new account openings.
  • Supported customer onboarding and streamlined the account management process.
  • Collaborated with the team to improve customer service and resolve account-related inquiries efficiently.
  • Prepared reports for internal audits and maintained accurate customer financial records.

Accounts Officer

The Brain College
02.2021 - 01.2024
  • Managed day-to-day financial transactions, including processing payments, receipts, and maintaining accurate financial records.
  • Prepared monthly financial statements, budget reports, and assisted in audits.
  • Ensured compliance with internal financial policies and external regulatory requirements.
  • Managed accounts payable and receivable, performing monthly reconciliations to maintain financial accuracy.
  • Assisted in strategic financial planning, improving budgeting processes and supporting financial decision-making.

Education

Bachelor of Science - Statistics

University of Punjab, Lahore
Lahore
04.2001 -

Intermediate - Pre-Engineering

Govt College For Women, Baghbanpura
Lahore
04.2001 -

Skills

  • Banking Operations: Expertise in managing financial transactions, loan processing, and banking products
  • Regulatory Compliance: Knowledge of KYC, AML regulations, and adherence to industry standards
  • Customer Service: Proficient in resolving customer inquiries, providing financial advice, and managing accounts efficiently
  • Financial Data Analysis: Skilled in using MS Excel for reporting, analysis, and reconciliation
  • Cash & Account Management: Extensive experience in cash handling, reconciliation, and account management
  • Problem Solving: Strong analytical skills for identifying inefficiencies and improving operational workflows

Timeline

Internee – Banking Operations

Bank Of Punjab
03.2024 - 04.2024

Maintenance Officer

Bank Of Punjab
01.2024 - Current

Accounts Officer

The Brain College
02.2021 - 01.2024

Bachelor of Science - Statistics

University of Punjab, Lahore
04.2001 -

Intermediate - Pre-Engineering

Govt College For Women, Baghbanpura
04.2001 -

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ESHA FAROOQMaintenance Officer At BOP