Voice over
Erum Hassan Awan
Branch Operations Manager
Malir, Karachi,SINDH
Summary
Seeking a Challenging position to prove my abilities and skills for Career growth. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
1
1
Language
Work History
Backup
UNITED BANK LIMITED
02.2021 - Current
- Ensuring smooth Branch Operation
- Inward & outward clearing & clearing settlement
- Monthly & Weekly statements & balancing of Branch, Preparation of state bank returns/statements/Tax challans
- Maintenance of debit card records,
- Authorization of All Cash Clearing Remittances and security Stationary Items,
- Supervision of all transaction in same day with the procedure of proper compliance and responsibilities
- Manage all ATM issue maintain cash feed and balancing as per SBP rules regulations followed proper proceduresof all SBP Guidelines,
- Manage all ATM software hardware issues to stop Downtime of ATM Services and keep maintain service in 100% Mode
- Maintain Daily Cash Balancing
- Manage Audit Exception and control of all operation without any Audit Objections in Branch Banking stopthe maximum Risk Factors,
- Maintain Score Card and retain the position of branch in TIER 1 Accurately
- Maintain Record Keeping as per filing and all instruments kept in record for smooth Audits
- Daily Voucher Ticking and matching as per financial transaction report with all regular staff positions
- Report daily Basis of STR, CTR, and AML to Branch Monitoring Unit with followed up SBP regulations,
- Manage CASH position as per SBP Clean Note Policy with provide customer Sorted cash in proper Optimum Limit Cash Position and ATM Used as well, to stop SBP Cash Monitoring Team Penalty
- Maintain daily Proof Balancing in Critical Heads and stop risk factors of fraud and thefts cause
- Report on monthly Basis,
- Responsible of Branch Expenditures, Guards position Security Threats Measures, Branch Tagged Assets and Electrical IT Equipment as well
- Handling Customer Queries
- Maintain all quality and standard of services for free operation exit at all the time., Operation Manager
- Authorization of cash clearing and remittances
- Bills, Issuance of PO, Inward & outward clearing & clearing settlement
- Foreign remittance Cash over Counter/ Express Money payment
- Branch transaction voucher checking and record keeping
- Manage all ATM issue maintain cash feed and balancing as per SBP rules regulations followed proper proceduresof all SBP Guidelines,
- Manage all ATM software hardware issues to stop Downtime of ATM Services and keep maintain service in 100% Mode
- Maintain Daily Cash Balancing
- Inside and Off-site ATM Custodian
- ICD exceptions and rectifications
- Proof balancing
- KYC supervisions & all cash and transfer related supervisions
- AOF uploading and discrepancy resolution as per cut off time.
Chief Teller
04.2019 - 02.2021
- To ensure that the branch is regulatory compliance with SBP Prudential standards and the banks policies and procedures
- Providing support to Operation Manager ensuring smooth branch operations.
Cash Officer
OG-III, UBL
10.2018 - 05.2019
- Overall responsible of cash counter services including Cash payments/ Remittances
- Foreign remittance Cash over Counter/ Express Money payment
- Utility Bills payments.
COORDINATOR/ HRM OFFICER
SCUBE GROUP
03.2017 - 10.2018
- Arrange all vendor’s data base
- Arrange meeting with Clients and follow-ups
- Prepare all contact and status reports for the given Job description
- Maintain the Bank Status on Excel
- Maintain Petty Cash & all administrative queries
- Appointment letters, Promotion letters, Termination Letters
- Hiring, Firing & Shuffling of staff
- Proactive arrangements of staffs & outsource/freelancer
- Manage salaries and attendance sheets & logbook.
Education
MA - Economics
B. Com - Medical
FSC
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SSC - Science
Skills
Excellent communication and presentation skillsGood analytical skills
Complaint resolution
Operations management
Performance Evaluations
Staff Management
Superb time management skills
Employee relations and conflict resolution
Natural leader
Interests
Script writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Backup
UNITED BANK LIMITED
02.2021 - Current
Chief Teller
04.2019 - 02.2021
Cash Officer
OG-III, UBL
10.2018 - 05.2019
COORDINATOR/ HRM OFFICER
SCUBE GROUP
03.2017 - 10.2018
MA - Economics
B. Com - Medical
FSC