Eric Mwangi

With over twelve years of comprehensive experience in the hospitality industry, I have developed a reputation as a versatile and results-driven Hospitality Manager. My expertise extends beyond events and banquets to encompass overall operational excellence, client relationship management, and service innovation within prestigious international hotels. I am adept at elevating guest experiences by seamlessly integrating strategic planning, team leadership, and attention to detail. My career reflects a commitment to exceeding expectations, fostering team growth, and delivering exceptional service that aligns with the highest standards of the hospitality sector.

• 2020, Essential Management Skills, International Business Management Institute Of Berlin Germany
• 2020, Leadership & Team Development, International Business Management Institute of Berlin Germany
• 2020, Risk Management, International Business Management Institute of Berlin Germany
• 2020, Breaking The Covid -19 Chain Infection
• 2020, First Aid and CPR, Al Salama
• 2018, Tea Training, By London Twining's
• 2018, Management Training, Inhouse Training
• 2018, Fire Management Training, Dubai Civil Defense
• 2018, Diageo Certification in Beer Essentials
• 2018, Diageo Bar Essentials level 1 Certification
• Certified HACCP FOOD SAFETY AUDITOR, Institute of hospitality College UK
• Certified Fine dining Restaurant service, Institute of hospitality College UK
• Certified Hospitality Department Trainer (CHDT), Institute of Training UK
• Certification of Beverage Excellence, HOUSE OF BACARDI
• Wine Masterclass & Wine Essential, Topsy College

• Leveraged Salesforce for strategic planning, staff rostering, and forecasting, effectively reducing payroll costs and optimizing workforce efficiency.
• Designed and implemented a waste management system that reduced overall food and beverage costs by 10%, driving profitability.
• Introduced a comprehensive training program, increasing staff productivity by 20% and enhancing team performance.
• Partnered with Meeting Planners to deliver customized event setups, achieving a 95% guest satisfaction rate through tailored experiences.
• Enforced and refined hotel operational policies and procedures, ensuring full compliance with health and safety regulations.
• Established and upheld comprehensive banquet setup standards (SOPs), resulting in a 98% cleanliness score during audits.
• Directed seamless execution of event setups and breakdowns, ensuring accurate inventory management and high-quality decor arrangements.
• Delivered exceptional hospitality to high-profile clients, fostering strong relationships and securing repeat business through outstanding service quality.

• Priyan Awantha, Banquet Manager, Cordis Hotels & Resorts, Auckland, New Zealand, +64 21 501 487, Priyan.Deekirike@cordishotels.com
• Mario Britto, Banquet Manager, Hilton Alhabtoor City, Dubai, +971509747703, Mario.britto@hiltonalhabtoorcity.com
• Amrith Saharan, Assistant Food & Beverage Manager, NH Collection By Minor Hotels, Dubai, +971 562529498, Asharan@nhcollection.com

English

Gender: Male