Eman Khalid
Strategic Project Manager
Islamabad
Summary
I'm an experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
My aim is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Project Manager, PMO
Motive
Islamabad
05.2022 - 12.2022
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Modified and directed project plans to meet organizational needs.
- Managed projects from procurement to commission.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Planned, designed and scheduled phases for large projects.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Identified plans and resources required to meet project goals and objectives.
Senior Project Manager
VFairs
Islamabad
05.2020 - 05.2022
- Adobe Photoshop
- Adobe Illustrator
- Salesforce
- Jira
- Front end /backend end basic knowledge
- Web Design
- Project Management
- Market Research
- Excel/Office
- Photography
- Swimming
- Riding
- Travel
- Calligraphy
- Writing
- Blogging
- Researching
- Worked as a BD legionnaire at a gaming company
- Closed almost 20% more than my target in the first quarter
- Book of Business of 145 clients
- Client Retention
- Generate ARR
- Upsell
- Client communication
- KHALID
- Established performance and service goals and held associates accountable for individual performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Identified plans and resources required to meet project goals and objectives.
Client Success Manager
CareCloud
Islamabad
10.2021 - 03.2022
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Created customer support strategies to increase customer retention.
Business Development Manager
Yodo1
Islamabad
01.2021 - 09.2021
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Team Lead- Technical Support
Keeptruckin
Islamabad
01.2018 - 11.2020
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Technical Support Representative
Keeptruckin
Islamabad
05.2017 - 01.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Type technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
LLB - Law (Pre-Law)
IIUI
Islamabad 12.2015 - 12.2020
Skills
IIUIundefined
Timeline
Senior Project Manager, PMO
Motive
05.2022 - 12.2022
Client Success Manager
CareCloud
10.2021 - 03.2022
Business Development Manager
Yodo1
01.2021 - 09.2021
Senior Project Manager
VFairs
05.2020 - 05.2022
Team Lead- Technical Support
Keeptruckin
01.2018 - 11.2020
Technical Support Representative
Keeptruckin
05.2017 - 01.2018
LLB - Law (Pre-Law)
IIUI
12.2015 - 12.2020
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