Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Eman Hassan

Eman Hassan

Client Relation Specialist & Freelance Executive
Islamabad

Summary

Knowledgeable client relation specialist and freelance executive with strong background in managing client relationships and delivering exceptional service. Successfully improved client retention and satisfaction through tailored solutions and proactive communication. Demonstrated ability to build trust and foster long-term partnerships while utilizing conflict resolution and strategic planning skills.

Overview

6
6
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Digital Content Writer

Upwork.com
04.2019 - Current
  • Pitched innovative ideas for blog posts, infographics, videos, and other multimedia elements that resonated with the target audience.
  • Implemented keyword strategies that improved organic search performance and increased website visibility.
  • Actively participated in professional development opportunities to stay current on best practices within digital content writing and related fields.
  • Managed multiple projects simultaneously, ensuring timely delivery of content while maintaining high standards of quality and accuracy.
  • Conducted thorough research on industry trends and target audience preferences to generate relevant and compelling content.
  • Developed long-form content pieces such as whitepapers, case studies, and e-books that showcased the company''s expertise and thought leadership in the industry.
  • Maintained an organized editorial calendar that efficiently tracked upcoming deadlines and project progress.

Client Relationship Manager

Edge
09.2024 - 02.2025
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.

Client Relations Specialist

Gymramp Sales Training
08.2023 - 01.2025
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Developed Sales courses to provide high-quality membership services.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Front Desk Medical Receptionist

Stroke and Rehabilitation Center
08.2022 - 12.2023
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.

Education

Masters in Cardiopulmonary Rehabilitation - Medicine

Foundation Medical College
Islamabad, Pakistan
04.2001 -

Doctor of Physical Therapy - Medicine

Foundation University
Islamabad, Pakistan
04.2001 -

Skills

Content strategy

Keyword research

Proofreading

Medical terminology

HIPAA compliance

Clinical documentation

Document management

Microsoft Excel

Data entry

Problem-solving

Patient relations

Certification

During Oxford Placement Test achieved Advanced C1 Band

Timeline

Client Relationship Manager

Edge
09.2024 - 02.2025

During Oxford Placement Test achieved Advanced C1 Band

04-2024

Head delegate at the Universiti Teknologi Petronas, Malaysia

04-2024

Client Relations Specialist

Gymramp Sales Training
08.2023 - 01.2025

Head delegate at LUMUN (LUMS University Lahore, Pakistan)

03-2023

Front Desk Medical Receptionist

Stroke and Rehabilitation Center
08.2022 - 12.2023

Digital Content Writer

Upwork.com
04.2019 - Current

Masters in Cardiopulmonary Rehabilitation - Medicine

Foundation Medical College
04.2001 -

Doctor of Physical Therapy - Medicine

Foundation University
04.2001 -

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Eman HassanClient Relation Specialist & Freelance Executive