Summary
Overview
Work History
Education
Skills
Content creation
Languages
Timeline
Generic

Eman Babur

Lahore, Punjab

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Brain Games
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teacher

Mubarak Educare School System
03.2024 - 07.2024
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Graded and evaluated student assignments, papers, and course work.

Copy and Content Writer

Instagram
02.2023 - 08.2023
  • Efficiently managed multiple projects simultaneously, prioritizing deadlines while maintaining high-quality work.
  • Curated engaging content for newsletters, driving increased open rates and fostering stronger relationships with subscribers.
  • Enhanced brand visibility by crafting engaging and relevant copy for digital and print platforms.
  • Assisted sales team in crafting persuasive proposals tailored to prospective clients'' needs, ultimately closing more deals successfully.
  • Collaborated effectively with cross-functional teams to ensure consistent messaging across all touchpoints.

Virtual Assistant

Amazon
02.2021 - 07.2022

As an Amazon Virtual Assistant at Vircube by Cubeiva for over a year, I have honed my skills in various aspects of e-commerce management. My responsibilities include product hunting, product listing, competitor analysis, and managing pay-per-click (PPC) campaigns. I ensure optimized product listings and effective marketing strategies to enhance product visibility and sales performance on the Amazon platform.

Education

Bachelor of Arts - Digital Communications And Media

Minhaj University Lahore
Lahore, Punjab, Pakistan
07.2024

Associate of Science - Medical

Government College For Women Township
Lahore, Punjab, Pakistan
03.2020

Matriculation - Medical

Mubarak Educare School System
Lahore, Punjab, Pakistan
03.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Data Entry
  • Money handling abilities
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Microsoft Outlook
  • Call Management

Content creation

As a dedicated content creator on Instagram, TikTok, and YouTube, I have built a loyal community of engaged followers who trust my insights and enjoy my creative content. My channels focus on lifestyle, fashion, skincare & entertainment, where I share high-quality, authentic, and engaging content. With a keen understanding of social media trends and audience preferences, I consistently produce content that resonates with my audience, fostering strong connections and driving significant engagement. My commitment to creativity, authenticity, and audience interaction has established me as a trusted influencer in my niche

Languages

Urdu
Native language
English
Advanced
C1
Hindi
Proficient
C2
Chinese (Mandarin)
Elementary
A2

Timeline

Teacher

Mubarak Educare School System
03.2024 - 07.2024

Copy and Content Writer

Instagram
02.2023 - 08.2023

Customer Service Representative

Brain Games
08.2022 - Current

Virtual Assistant

Amazon
02.2021 - 07.2022

Bachelor of Arts - Digital Communications And Media

Minhaj University Lahore

Associate of Science - Medical

Government College For Women Township

Matriculation - Medical

Mubarak Educare School System
Eman Babur