Eliza Khalil
Remote Job
Brooklyn
Summary
Driven by a results-focused approach, I excelled at all the companies I worked for by enhancing customer satisfaction Remotely through expert application support and exceptional communication skills. Leveraged problem-solving and teAmwork to streAmline processes, achieving a significant reduction in response times. My dedication to continuous improvement and efficiency stands out, making me a valuable asset to any teAm.I am always the most liked Remote employee by every company i have been hired from because of my abilities and hardwork.
Overview
3
3
years of professional experience
Work History
Email Support Representative
Ocean Unlimited LLC
11.2023 - 06.2024
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Chat Support Specialist
Rentie LLC
06.2022 - 09.2023
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Conducted regular reviews of personal performance data to identify areas for improvement and implement targeted strategies accordingly.
Project Assistant - Remote
I Star Communication LLC
08.2021 - 03.2022
- Developed strong relationships with stakeholders through clear communication channels and frequent updates on project status.
- Supported project leads in achieving milestones through diligent tracking of timelines and deliverables.
- Coordinated logistics for events such as workshops or conferences that further supported overall project objectives.
- Mitigated risks by identifying potential issues early on through proactive monitoring of project activities and continuous improvement efforts.
Education
Engineering Program -
Cuny Staten Island College
Newyork Bachelor Of Business Administration - Business
Cuny Staten Island
Newyork07.2023
Law -
Columbia University
Newyork02.2021
High Schooling - Business
Bedford Academy High School
Newyork06.2020
Skills
Application support
Staff education and training
Desktop support
Customer service expert
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Data Entry
Attention to Detail
Technical issues analysis
Timeline
Email Support Representative
Ocean Unlimited LLC
11.2023 - 06.2024
Chat Support Specialist
Rentie LLC
06.2022 - 09.2023
Project Assistant - Remote
I Star Communication LLC
08.2021 - 03.2022
Engineering Program -
Cuny Staten Island College
Bachelor Of Business Administration - Business
Cuny Staten Island
Law -
Columbia University
High Schooling - Business
Bedford Academy High School
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