Hi, I’m
Elisha Naveed
Karachi,SD
Summary
Dynamic and accomplished professional with over three years of progressive experience in customer service and call center operations. Proven expertise in managing customer interactions, enhancing satisfaction levels, and leading high-performing teams to achieve organizational goals. Skilled in communication, problem-solving, and process optimization, with a track record of delivering measurable results.
Overview
4
years of professional experience
1
Certification
Work History
Prime Solution Services
Team Leader
01.2024 - Current
Job overview
- Designed and delivered training sessions for new hires, contributing to skill enhancement and team cohesion
- Analyzed team performance metrics, implementing strategic improvements to boost service quality and efficiency by 20%
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
TECH LORD SOLUTION
Customer Service Representative
01.2021 - 12.2023
Job overview
- Managed over 25+ customer interactions daily, resolving issues with a 95% satisfaction rate
- Assisted customers with complex billing inquiries and service requests, ensuring swift and accurate resolutions
- Recorded and analyzed customer feedback, driving initiatives to improve processes and enhance user experience
Education
Jamia Millia Government CollegeMallir Karachi, Pakistan
Information Technology from Computer Science
07-2024
Skills
- Customer Relationship Management
- Experienced in Customer Support and Call Handling
- Skilled in Problem Solving and Conflict Resolution
- Data Entry
- Microsoft Office Suite (Excel, Word, PowerPoint)
Languages
English
Urdu
Certification
Certificate in Information Technology (CIT)
Memon Industrial & Technical Institute – MITI , Karachi
23 sep 2022
- Learned foundational IT concepts including networking, troubleshooting, and basic web development.
- Hands-on experience with hardware/software installation and Microsoft Office tools.
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Team Leader
Prime Solution Services
01.2024 - Current
Customer Service Representative
TECH LORD SOLUTION
01.2021 - 12.2023
Jamia Millia Government College
Information Technology from Computer Science
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