EISHMAL ASHRAF
Rawalpindi
Summary
Committed to providing outstanding support to colleagues and customers, excelling in managing appointments, streamlining mail operations, and ensuring seamless office communication. Possess exceptional skills in fostering strong relationships with a positive and enthusiastic demeanor.
Overview
3
3
years of professional experience
Work History
HR Coordinator
All Star BPO
05.2024 - Current
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Maintained human resources information system and kept employee files up to date and accurate.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Conducted new employee onboarding and provided ongoing orientation training.
- Coordinated and administered employee health insurance and retirement plans.
- Recruited top talent to maximize profitability.
HR Executive
Prime BPO & Telecommunications
01.2024 - 05.2024
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
- Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and longterm.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Managed other HR staff and oversaw completion of tasks and initiatives.
Receptionist
Freedom Networks LLC
04.2023 - 12.2023
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries..Serves visitors by greeting, welcoming and directing them appropriately. Operates telecommunication system by following manufacturer's instructions for house phone and console operation.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
Customer Relationship Officer
All Star BPO
02.2022 - 03.2023
- The service officer suggesting information about other products and services
- Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Made customers aware of current and new programs and services.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Increased customer loyalty through the development of personalized relationships with clients.
- Completed opening and closing functions to meet operational needs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
Receptionist
SANA'S Brand l Centaurus Mall Islamabad
1 2021 - 1 2022
- Greet and welcome guests as soon as they arrive at the office
- Operates telecommunication system by following manufacturer's instructions for house phone and console operation
- Ensure reception area is tidy and presentable, with all necessary stationery and material, Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Education
Associate of Science - FSC (Pre-Engineering)
Rawalpindi College of Commerce
Rawalpindi, Punjab, Pakistan 04.2001 -
Skills
Computer Knowledge
Multi-Tasking Abilities
MS Word & Excel
Data Entry
Telephone skills
Office Management
File Management
Customer and client relations
Organization skills
Mail handling
Teamwork and Collaboration
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
References
Sahil Khokhar