Ehtizaz Ahsan
IT SUPPORT ENGINEER
Islamabad,IS
Summary
Professional IT support expert skilled in troubleshooting, system administration, and network management. Adept at driving team collaboration and adapting to dynamic environments. Known for reliability and delivering results through strong technical and interpersonal skills. Proficient with range of software and hardware solutions, ensuring seamless IT operations.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
7
7
Certifications
Work History
Senior IT Support Engineer
QPAK
10.2022 - 10.2024
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
IT Project Coordinator
CENIT (PVT) LTD
12.2019 - 10.2020
- Mitigated unforeseen obstacles during each phase of the IT project lifecycle through proactive problem-solving techniques.
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Contributed to cost savings through efficient vendor management and contract negotiation strategies.
- Facilitated post-project reviews to identify areas for improvement in future initiatives.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Streamlined IT project management processes by implementing new software tools and methodologies.
IT CRE ( IT-Control Room Engineer)
GNN, Broadcast Media
01.2019 - 12.2019
- Manage all engineering aspects of the technical facility including Studio, Editing systems and transmission of live/taped programs and events
- Troubleshoots equipment where problems occur and performs regular maintenance tasks including repairs, equipment replacement, supplies, and etc
- Documents and executes necessary corrective actions & Operational experiences in on-air switching, routing, master control, audio engineering, or live Internet streaming
- Working knowledge of SD/HD TX/RX equipment and systems
- Working knowledge of analog and digital audio systems, Digital Router, Instillation & operation's, MAC OS troubleshooting & installation
System Support Engineer
HB, Media Capital TV
03.2018 - 12.2018
- Performed troubleshooting and maintenance of existing network systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Conducted periodic audits of IT systems to identify potential vulnerabilities and recommend appropriate countermeasures.
- Maintained computer systems, installed and upgraded new systems.
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Reduced downtime for users by providing efficient remote and on-site support services.
- Maintained detailed inventory records for all company-owned hardware assets, enabling accurate budgeting for future equipment purchases or replacements.
- Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches.
Junior System Support Engineer
HB, Media SUCH TV
04.2016 - 07.2017
- Worked effectively in both independent and team environments to exceed IT goals.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Performed troubleshooting and maintenance of existing network systems.
- Supported organizational growth initiatives by participating in the planning, design, installation, testing, and deployment phases of new technology projects.
- Configured security settings and granted system access to groups and individuals.
- Utilized strong analytical skills to identify root causes of recurring issues, implementing long-term solutions that reduced overall support requests significantly.
- Developed comprehensive documentation of procedures to ensure consistent support quality across the organization.
System Support Officer
Solutions Player Pvt Ltd
10.2014 - 03.2016
- Set up and configured secure wireless access points to extend client connectivity.
- Created and maintained tips and solutions database to assist employees in solving common issues.
- Contributed to a reduction in IT-related expenses by recommending cost-effective technology upgrades as needed.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Troubleshot network communication, software and user account trouble calls.
- Improved system efficiency by identifying and resolving technical issues in a timely manner.
Education
Bachelor of Science - Telecommunication & Networks
IQRA University
Islamabad, Pakistan 04.2001 - 08.2014
Skills
Operating system support
undefinedCertification
Fiber Optics
Timeline
Senior IT Support Engineer
QPAK
10.2022 - 10.2024
IT Project Coordinator
CENIT (PVT) LTD
12.2019 - 10.2020
IT CRE ( IT-Control Room Engineer)
GNN, Broadcast Media
01.2019 - 12.2019
System Support Engineer
HB, Media Capital TV
03.2018 - 12.2018
Junior System Support Engineer
HB, Media SUCH TV
04.2016 - 07.2017
System Support Officer
Solutions Player Pvt Ltd
10.2014 - 03.2016
Bachelor of Science - Telecommunication & Networks
IQRA University
04.2001 - 08.2014
Similar Profiles
BILAL SAEEDBILAL SAEED
Marketing Manager & Specialist at Shopify Store ManagerMarketing Manager & Specialist at Shopify Store Manager
Shafia BibiShafia Bibi
Headmistress at Islamabad Model School (I-V)Headmistress at Islamabad Model School (I-V)
Syed Waqar Ul IslamSyed Waqar Ul Islam
Senior Sales Manager at Wings Visa ConsultancySenior Sales Manager at Wings Visa Consultancy
Azhar AbbasAzhar Abbas
Subject Matter Expert in Flight Controls at National Aerospace Science & Technology Park (NASTP)Subject Matter Expert in Flight Controls at National Aerospace Science & Technology Park (NASTP)
SHREYA JAGGISHREYA JAGGI
Senior IT Support Engineer at Signode India LtdSenior IT Support Engineer at Signode India Ltd