Ehtisham Ijaz

Security and Safety Housekeeping and Cleanliness Customer Service and Experience

• Ensures that the mall infrastructure (elevators, escalators, lighting, HVAC, restrooms, etc.) is functional and well-maintained.
• Coordinates regular inspections and maintenance.
• Manages security personnel and surveillance systems.
• Implements emergency protocols (fire safety, first aid, evacuation plans).
• Acts as a liaison between mall management and store owners, tenants.
• Ensures tenant compliance with mall policies (e.g., operating hours, branding guidelines).
• Oversees cleaning staff and janitorial services.
• Maintains the cleanliness of common areas, such as food courts, restrooms, and corridors.
• Ensures a smooth customer experience through signage, information desks, parking services, etc.
• Handles customer feedback and complaints.
• Monitors energy usage and implements cost-effective, sustainable practices.
• Oversees water supply, power, waste disposal, and recycling.
• Coordinates mall events, promotions, and seasonal décor to attract customers.
• Ensures smooth logistics and compliance during events.
• Ensures adherence to health, safety, labor, and environmental regulations.
• Manages licenses, permits, and inspections.

• Managed day-to-day operations of a busy mall, including facilities maintenance, security, and tenant relations.
• Implemented strategic initiatives to streamline operational processes and improve efficiency.
• Conducted regular inspections to maintain high standards of cleanliness, safety, and compliance.
• Collaborated with tenants to address their needs and concerns, fostering positive relationships, and enhancing tenant satisfaction.
• Preparing the mall's opening and closing report.
• Conducting and handling the mall events.
• Recovery of tenant payables.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Receiving Goods Storing and Organizing Inventory Picking and Packing Orders Inventory Management Maintaining Cleanliness and Safety Loading and Dispatching Goods Using Warehouse Equipment Documentation and Reporting Supporting Stock Rotation Team Collaboration

• Unloading deliveries and checking items against delivery notes or invoices.
• Inspecting goods for damage or discrepancies.
• Placing goods in designated storage areas (shelves, racks, bins).
• Labeling and organizing products for easy retrieval.
• Locating and picking items based on order lists.
• Packing products securely and labeling them for shipment.
• Conducting regular stock counts and reporting discrepancies.
• Assisting in maintaining accurate inventory records.
• Keeping the warehouse clean and organized.
• Following safety procedures to prevent accidents and injuries.
• Preparing goods for dispatch (weighing, labeling, wrapping).
• Loading items onto delivery vehicles safely.
• Operating equipment like pallet jacks, forklifts (if certified), and barcode scanners.
• Performing basic maintenance checks on equipment.
• Completing paperwork related to stock movements, deliveries, or returns.
• Reporting damaged goods or inventory issues to supervisors.
• Ensuring older stock is used first (FIFO - First In, First Out).
• Assisting with seasonal or promotional inventory changes.
• Working with warehouse supervisors, drivers, and other team members to ensure smooth operations.
• Supporting other departments when needed.