EHTESHAM KHAN

Key Responsibilities:

1.Guest Handling:

• Greet and welcome guests upon their arrival at the airport.
• Assist guests with their luggage, and direct them to the designated driver.
• Ensure smooth guest transfer from the airport to their destination.
• Address any guest inquiries or issues at the airport, and communicate effectively with the operations team.

2.Coordination with drivers:

• Ensure all drivers are on time and ready for guest pickups.
• Communicate with drivers to confirm their availability and update them on any changes to the guest's itinerary.
• Coordinate last-minute or emergency pickups, ensuring timely responses to urgent guest transportation needs.

2.Fleet Management & Inspection:

3.Operations and Communication:

4.Guest Complaint Handling:

• Key Responsibilities:
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent follow-ups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

• Key Responsibilities:
• Communicated with clients to understand property needs and preferences.
• Researched commercial and residential real estate deals.
• Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
• Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.