Ehsan Abdul Ghafoor
Summary
Willing to utilize Technical, Professional, Organizational, Communicational, and Interpersonal relation skills, in challenging and creative environment. Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of IT operations and resilient nature focused on finding root causes and making permanent improvements. Offering 2.5 years of experience working in high-pressure environments to address customer concerns and questions.
Overview
1
1
Certification
Work History
Senior IT Support Engineer
Wilshire Labs Pvt Limited
Lahore
10.2021
- Day to Day user technical support (troubleshooting, support, detecting & resolving networking issues)
- Installing and Configuring Computer Hardware, Software, Systems, Networks Printers & Scanners
- Installation of Windows and MS offices on 200+ PCs
- Manage user accounts in Active Directory
- IT Inventory Management
- Maintain proper tagging Computer and all IT Assets
- Setting up accounts for new users
- Email configuration, Email Data File (PST) Management
- Respond to customer inquiries and assist in troubleshooting
- User data management (data backup, data transfer)
- Arrangement of physical & Online Meetings (Audio/Video settings, Multimedia setting)
- IP Phone (VOIP) user management/configuration
- Coordination with Vendors
- Cabling in Multiple labs and conference room
- Making sure Access of resources to Internet.
Education
BS In Information Technology -
Islamia University Bahawalpur
01.2021
Skills
- Excellent understanding and handling LAN (inter & intra-VLAN)
- Sound Knowledge of VoIP and IP Telephony
- DHCP & DNS Server Control
- Active Directory Management
- Relevant experience as a systems administrator in a systems operation's role
- Installing and Configuration of Computer Hardware & Software
- Ability to work with virtualization technology
- Experience in monitoring and auditing systems
- MS Office (word, Excel, and Power point) Outlook
- User Support
- Application Support
- Training and Mentoring
- Remote Support
- Application Installations
- Remote Assistance
- Technical Documentation
- System Administration
- Technical Support
- System Configuration
- Troubleshooting Skills
- Operating Systems
- Project Coordination
Certification
AWS Certified Solution Architect, X5K0Q27BB21E123Z
Personal Profile
Good, Good, Good, Good, Excellent, True
Educational Project
Trending Disease Tracker, This project is a web application. Which can easily express about diseases that are trending in cities. Using PHP language and MySQL database.
References
Will be furnished on demand.
Hobbies and Interests
- System Administration
- Cloud Computing
- Networking
Timeline
Senior IT Support Engineer
Wilshire Labs Pvt Limited
10.2021
BS In Information Technology -
Islamia University Bahawalpur
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